Emerald’s technicians are working to resolve an issue which is preventing some off-campus access login requests (using Shibboleth) from resolving successfully.
Where the problem occurs, a customer sees the error message “Institution login could not be completed” once they have attempted to login to the service from off-campus.
While their investigations continue, Emerald have provided us with a temporary username and password which NTU staff and students can use to access the service from off-campus. This account will be active for the next seven days, and can be used simultaneously by different staff members and students – these details can be requested from the eServices team.
These details must be entered in the Emerald login boxes on the top-left hand corner of the main Emerald Insight interface.
These temporary account details can be shared with staff members and students as required in the event of Shibboleth login problems.
A further update will follow once Emerald have confirmed that Shibboleth based authentication is working normally once again.