Updates on electronic resources from the library of Nottingham Trent University
Off-campus institutional log in attempts to Passport are currently resulting in a ‘Bad Request’ error page.
We are working with EuroMonitor support to try and resolve this issue.
On campus access remains unaffected.
UPDATE, 5 July 2022: Affected users should try clearing their browser’s cookies, cache and data to force a new authentication session for this database which should then work.
THE LIBRARY IS working with colleagues in Digital Technologies and the technical support team at RefWorks to reinstate access to version 3 of the RefWorks platform – which is currently unavailable for existing account holders.
At present, attempts to log in to RefWorks v3 resolve to a ‘Start using RefWorks’ page (see illustration below). This is not expected behaviour, and existing users will not be able to complete the ‘one-time reassociation’ process and will find themselves stuck in a loop.
The issue has been logged with RefWorks Support as an urgent case, and an update will follow once access has been reinstated.
Access to the legacy RefWorks v2 platform is currently unaffected.
UPDATE, 27 May 2022: Affected staff and students can reset their RefWorks account (in order to log in successfully using their university username and password) by following these instructions.
ATTEMPTS TO LOG in to both Westlaw and Practical Law continue to resolve to an error page for some users indicating the absence of a ‘valid registration key’.
If you experience this error please report it to the library at libinfodirect@ntu.ac.uk so steps can be taken to enable access.
The library continues to work with Thomson Reuters to resolve this technical issue.
eResource updates 
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