The problem preventing Shibboleth based access to the Nexis UK and Lexis Library services was resolved at the end of last week, following extensive and detailed investigations by both colleagues in IS (responsible for the management of the Shibboleth infrastructure) and within Lexis’ technical team. As soon as the issue was confirmed as resolved, all listings in eSearch were updated accordingly.
Month: June 2010
eBrary eBook access problem – resolved
While we have yet to receive final confirmation from eBrary’s technical team that the service issue has been completely resolved, access to eBrary eBook titles through both eSearch and the Library Catalogue is currently available once again.
Gale-Cengage databases – Shibboleth errors resolved
The Cengage-Gale technical team have now resolved the problem preventing off-campus access to the InfoTrac databases.
Access to the previously affected InfoTrac databases has now been restored and information in eSearch has been updated to reflect this.
eBrary eBook access problem
Access to eBook content on the eBrary platform is currently unavailable, due to a technical problem preventing successful login to the service. Requests to access eBrary from either eSearch or from the Library Catalogue resolve to the following error (after an attempted login).
Your identity provider didn’t return the attributes required to log into eBrary.
We are working with colleagues in IS and in the eBrary technical support team to identify the cause of the problem, and the remedial action required to correct it.
A further update will follow once access has been restored.
Lexis databases – Shibboleth error
Due to a technical problem affecting the Lexis Shibboleth service, access to the Nexis UK and Lexis Library services is currently unavailable. Attempts to login to either service in eSearch results in the following error.
Your attempt to sign in to the LexisNexis® services via Federated Access has failed. If you have forgotten your institution ID or password, please contact your institution. If you have entered a valid institution ID and password, please contact Customer Service on +44 845 370 1234. Please make a note of the following error number for the Customer Service representative: 17290A1616.
Full details of the problem have been passed to Lexis’s technical team and to Shibboleth colleagues in IS.
A further update will follow once access has been reinstated.
Gale-Cengage databases – Shibboleth error
A problem affecting the Gale-Cengage Shibboleth service is currently preventing off-campus access to the following InfoTrac databases:
* 17th and 18th Century Burney Collection
* 19th Century British Library Newspapers
* British Newspapers 1600-1900
* ECCO (Eighteenth Century Collections Online)
* European Business ASAP
* The Times Digital Archive: 1785-1985
Attempts to select the ‘Shibboleth users click here’ link generate an application error message. A video screengrab of the error can be reviewed here: http://screencast.com/t/ZTQ1YjM4NmM.
On-campus access is unaffected.
A further update will follow once off-campus access to the Gale-Cengage databases has been restored.