RefWorks: account access issues

RefWorks logo (RefWorks v3)

THE LIBRARY IS working with colleagues in Digital Technologies and the technical support team at RefWorks to reinstate access to version 3 of the RefWorks platform – which is currently unavailable for existing account holders.

At present, attempts to log in to RefWorks v3 resolve to a ‘Start using RefWorks’ page (see illustration below). This is not expected behaviour, and existing users will not be able to complete the ‘one-time reassociation’ process and will find themselves stuck in a loop.

The issue has been logged with RefWorks Support as an urgent case, and an update will follow once access has been reinstated.

Access to the legacy RefWorks v2 platform is currently unaffected.

UPDATE, 27 May 2022: Affected staff and students can reset their RefWorks account (in order to log in successfully using their university username and password) by following these instructions.

RESOLVED: Shibboleth and eZproxy authentication issues

THE ISSUES AFFECTING authenticated access to some front-facing library services and platforms (reported earlier today) have now been resolved.

Access to all publisher sites and resources reliant on eZproxy authentication for off-campus access has been reinstated. Authenticated access to the Worktribe research management application is also available once again.

Shibboleth and eZproxy authentication issues

Code block

THE DIGITAL TECHNOLOGIES team has this morning deployed some planned updates to the university’s authentication environment which have caused temporary interruptions in access to some services.

Resources which rely on eZproxy authentication for off-campus access are currently unavailable (with requests resulting in an error message). Access to the Worktribe research management system is similarly affected.

The impacted platforms and services are those that have a unique, customised integration with the university’s authentication environment – so library resources that rely on standard Shibboleth-based Single Sign-on are continuing to work normally.

The DT and library teams are working with third-party suppliers to reinstate access to the affected platforms and applications as soon as possible.

A further update will follow once these issues have been resolved.