Refworks – log in issues – 24 Dec 2020

Refworks homepage

Refworks have reported some log in issues for certain users accessing the new Proquest Refworks.

Their technical team is currently investigating and working on a solution.

**15:12 24 Dec 2020**

Refworks are pleased to report that this issue has now been fixed and the service is operating normally again.

New resource: Artstor

Artstor logo

ACCESS TO THE Artstor digital image library is now available through the Find Databases service.

Students and staff can login to the resource using their university username and password and will then need to register an individual Artstor account.

The new resource is described as follows:

The Artstor Digital Library provides access to a huge collection of high-quality, cross-disciplinary images. These images have been rights-cleared for use in education and research Рallowing them to be included in teaching materials, student assignments and other noncommercial educational and scholarly activities. Images can be scrutinised in detail using the built-in viewer; downloaded individually and in groups; and organised into personal collections for future reference. Amongst the large number of collections brought together in Artstor are materials from: The Art Institute of Chicago, Cond̩ Nast, the Jon Schueler Estate, the Victoria and Albert Museum, the Yale Center for British Art and the San Francisco Museum of Modern Art

Access to Artstor is currently available until 30 June 2021.

Refworks – scheduled maintenance – 20 December 2020

Refworks homepage

A scheduled system maintenance period for the Refworks platform will begin Sunday 20 December 2020, between 04:00 and 06:00(UK time).  During this two hour period the following services will unavailable:

  • Proquest Refworks
  • Write-n-Cite (Legacy Refworks and new Refworks)
  • Refworks Citation Manager
  • Refworks Citation Manager – Hangul
  • Refworks for Google Docs

RLMS and eZproxy services working normally once more

THE TECHNICAL ISSUES that were affecting authenticated access to the Resource List Management System and to electronic resources using the secure eZproxy service have now been resolved.

Both services are now working normally once again.

Any student or staff member who has encountered either error is advised to close and re-open their browser in order to launch a fresh login request to either or both systems.

Image if a code fragment

RLMS – login currently unavailable

THE LIBRARY IS working with providers Talis to recover login functionality in the Resource List Management System (RLMS).

At present, while read-only access to resource list content is unaffected, attempts to log in to the RLMS resolve to a error page indicating that access is ‘unauthorised’.

A further update will follow once login services are working normally once more.

UPDATE, 12:55: The issue has now been resolved.

Talis - 'Unauthorised' error message

Secure eZproxy services offline

THE LIBRARY IS working with providers OCLC to recover the normal operation of the hosted eZproxy service which is currently unavailable.

At present, all log in requests routed through the eZproxy service resolve to an ‘access suspended’ error page, which should only be triggered when an individual user account exceeds a preset maximum data download limit during a 24hr period.

A further update will follow once the service is confirmed as running normally once more.

UPDATE, 12:55: The issue has now been resolved.

eZproxy - access suspended message