Month: June 2014

dawsonera – service restored; some features not yet returned

Head of Discovery and Digital Futures

The dawsonera eBook service was brought back online later on the evening of Friday 20 June. The latest update from the company outlines the remaining service features which have still to be fully restored:

dawsonera – Service Now Restored: 23 June 2014

We’re very pleased to finally confirm that late on Friday 20 June the dawsonera service was restored.

In summary:

  • For PDA Customers, auto-purchases will work and be provisioned (available for immediate use).
  • All PDFs are now available.

Please note, however, that whilst the majority of the functionality has been restored, the following are not currently available:

  • ePUBs are currently unavailable for download and reading online.
  • For Admin Users (Librarians) reporting will not be available
  • EDI and manual orders (batches) will be processed but not provisioned (not available on ERA).

For those items not currently working, it’s our immediate priority now to focus on these issues and resolve in order to provide full functionality as soon as possible.

Thank you for your patience as we have worked towards resuming this service. Further updates will follow as we have them.

If you have any queries, please contact your digital team by email enquiries@dawsonera.com.

To keep updated with all the latest dawsonera news, follow us on Twitter @dawsonera

dawsonera – ongoing service problems

Head of Discovery and Digital Futures

Technical issues which have taken the dawsonera eBook platform offline since 18 June are ongoing. At present, no eBook content is available on dawsonera but work to receover the full functionality of the platform is ongoing. THe latest update from the company reports the following:

dawsonera – Latest Update: 11:40, 20th June 2014

We’re sorry to inform you that we anticipate the full dawsonera service to continue to be unavailable throughout the weekend.

However, we are working to restore access to the most frequently used titles in the first instance and then will progressively load additional titles based on accesses and year-to-date usage over the weekend. We’ll confirm further updates on our progress in the next few hours.

Once again, we can only apologise for the unacceptable loss to access to our systems and the inconvenience this has caused you and your users over the last few days. At this stage we are not able to provide you with a timescale for the full & complete service to be restored of all the 350,000+ titles, but will update you regularly as we progress with this activity.

If you have any queries, please contact your digital team by email enquiries@dawsonera.co.uk.

To keep updated with all the latest dawsonera news, follow us on Twitter @dawsonera.