Passport off-campus access issues

Off-campus institutional log in attempts to Passport are currently resulting in a ‘Bad Request’ error page.

Bad Request error page screenshot.

We are working with EuroMonitor support to try and resolve this issue.

On campus access remains unaffected.

UPDATE, 5 July 2022: Affected users should try clearing their browser’s cookies, cache and data to force a new authentication session for this database which should then work.

Kanopy video streaming access issues

The library is currently investigating reports of access issues, both on and off campus, for the Kanopy video streaming service.

Log in to Kanopy via the ‘NTUUK’ option is currently leading to an ‘Identity Provider – Unsupported Request’ error message. The problem has been escalated to the supplier.

Updated resource: EG Radius

EG Radius homepage screenshot
Following a platform change, EG Radius, formerly known as Estates Gazette Interactive, requires any users with an existing account to verify their registered NTU email address to continue using the service.

Previously registered NTU users can either follow the ‘How to guide’ links in the NTU Find Databases page or follow the prompts from the EG Login page.
Screenshot of EG Radius log in page with verification prompts highlighted.

As part of this process you will also be able to reconfirm or change your account settings including newsletter preferences.