Update: Westlaw and Practical Law access issues

ATTEMPTS TO LOG in to both Westlaw and Practical Law continue to resolve to an error page for some users indicating the absence of a ‘valid registration key’.

If you experience this error please report it to the library at libinfodirect@ntu.ac.uk so steps can be taken to enable access.

The library continues to work with Thomson Reuters to resolve this technical issue.

Updated resource: SciFinder-n

The American Chemical Society’s CAS SciFinder resource has now been upgraded to SciFinder-n.

Access to the new platform remains unchanged. Registered users can sign in with their existing username and password. New users should follow the ‘registration information’ link from the library’s Find Databases page to set up an individual SciFinder-n account.

The upgraded resource is described as follows:

In addition to the reference, substance, reaction and supplier content found in CAS SciFinder, CAS SciFinder-n includes relevance-ranked results, step-by-step procedures and protocols, citation mapping, biosequence searching, retrosynthetic analysis, patent landscape mapping, touch-screen enabled structure drawing and much more—all accessible in a simple, easy-to-use interface.

Attempts to access the old CAS SciFinder interface will be automatically redirected to CAS SciFinder-n, so browser bookmarks should be updated as required.

Log in issues affecting RefWorks reference management software

We are currently investigating an issue affecting log in to RefWorks.

Selecting the ‘Use login from my institution’ option and then searching for and selecting ‘Nottingham Trent University’ leads to an error page.

We are working with RefWorks technical support staff to resolve this problem as soon as possible.

British Standards Online: how to access PDFs using the FileOpen plug-in

British Standards Online has from today introduced an extra layer of security to its platform.

The FileOpen plug-in now needs to be installed on any device that wants to download and print British standards documents.

For more information and instructions on what steps to take consult the ‘How to guide’ available from the Find Databases listing.

Update: log in issues affecting library services – Wednesday 7th April

The issues reported earlier today affecting access to multiple library systems and services have now been resolved.

Services remain at risk while DT colleagues continue to carry out remedial work, so if you experience any further access problems please report them to libinfodirect@ntu.ac.uk for library staff to investigate.

Posted in Uncategorized

Log in issues affecting library services – Wednesday 7th April

The library is aware of log in issues currently affecting multiple systems and services. You may see an error message and be denied access if you try to log in to any of the following:

  • E-resources accessed via Library OneSearch (including those in the Find Databases service)
  • Online resource lists
  • Worktribe (for research output submissions)

Colleagues in DT are working to fix the problem as soon as possible.

Posted in Uncategorized

Temporary suspensions of access to e-resources

Screenshot of e-resource access block message

To protect against excessive usage that risks breaching our e-resource licensing agreements and also the illegal harvesting of content from compromised accounts, the library imposes a 200MB limit on downloads in a single day.

Setting the daily download allowance at 200MB is an attempt to strike a reasonable balance between the different material file-sizes that staff and students may want to access across different subject areas. It’s a capacity that would allow the download of large numbers of journal article PDFs, but a far smaller number of high-resolution images or multimedia files.

If someone hits this limit, they will be blocked from accessing any more e-resources for 18 hours. If no further action is taken this block expires automatically.

To contact the library to expedite the lifting of a block, email libinfodirect@ntu.ac.uk with the subject line ‘eZproxy services suspended’.

The library will endeavour to unblock accounts in a timely manner before the standard 18 hour expiry but can’t guarantee it during particularly busy periods, or when the block stretches across the weekend or Bank Holidays.