Update: log in issues affecting library services – Wednesday 7th April

The issues reported earlier today affecting access to multiple library systems and services have now been resolved.

Services remain at risk while DT colleagues continue to carry out remedial work, so if you experience any further access problems please report them to libinfodirect@ntu.ac.uk for library staff to investigate.

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Log in issues affecting library services – Wednesday 7th April

The library is aware of log in issues currently affecting multiple systems and services. You may see an error message and be denied access if you try to log in to any of the following:

  • E-resources accessed via Library OneSearch (including those in the Find Databases service)
  • Online resource lists
  • Worktribe (for research output submissions)

Colleagues in DT are working to fix the problem as soon as possible.

Posted in Uncategorized

Temporary suspensions of access to e-resources

Screenshot of e-resource access block message

To protect against excessive usage that risks breaching our e-resource licensing agreements and also the illegal harvesting of content from compromised accounts, the library imposes a 200MB limit on downloads in a single day.

Setting the daily download allowance at 200MB is an attempt to strike a reasonable balance between the different material file-sizes that staff and students may want to access across different subject areas. It’s a capacity that would allow the download of large numbers of journal article PDFs, but a far smaller number of high-resolution images or multimedia files.

If someone hits this limit, they will be blocked from accessing any more e-resources for 18 hours. If no further action is taken this block expires automatically.

To contact the library to expedite the lifting of a block, email libinfodirect@ntu.ac.uk with the subject line ‘eZproxy services suspended’.

The library will endeavour to unblock accounts in a timely manner before the standard 18 hour expiry but can’t guarantee it during particularly busy periods, or when the block stretches across the weekend or Bank Holidays.