Box of Broadcasts – ongoing, intermittent service issues

The Box of Broadcasts streaming service has been experiencing ongoing and intermittent service issues over the last few days.

A rescheduled maintenance period for the BoB platform also means that the service will be ‘at risk’ between 08.00 and 10.00am on 22 December 2016.

The service advises as follows:

From around 22.30 on Monday 12 December, the service has been experiencing intermittent outages and issues with some content playback. Content broadcast from around 22.30 on Monday 12 December onwards is still experiencing playback problems, however, system access has now been fully restored. We’re working on fixing playback for these recently broadcast programmes, and will update you when this content is accessible again. The vast majority of archive content remains unaffected and is accessible.

The cause of the disruption has been due to our preparation of a system upgrade and login server maintenance, that was scheduled to take place on 15 December 2016 between 08.00am and 10.00am. This upgrade was due to fix an issue with signing-in and also deliver the new embed code functionality, which has experienced implementation problems.

Due to the problems experienced by users over the last few days, we have rescheduled the server maintenance to 22 December 2016, close to the holiday period, where we hope any disruption will be kept to an absolute minimum. As a result, please consider BoB at risk between 08.00 and 10.00am on 22 December 2016, and let your users know about the scheduled maintenance.

We’d like to apologise for any disruption to teaching over the last few days. Please be assured we are working on a number of resilience measures that will provide far greater system stability going forward.

BoB - new platform