Updates on electronic resources from the library of Nottingham Trent University
A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Thursday 14 October 2021 at 07:00. The provider advises that the service should be considered ‘at risk’ during this time.
Technical issues affecting the NTU Single Sign-on service mean that many electronic library resources are currently inaccessible from off-campus. Many library resources and services that require university username and password authentication on-campus are also affected. Teams across the university are working to resolve the problem as soon as possible.
The issues affecting the off-campus link to Practical Law from the Find Databases page have now been resolved and the off-campus link is working again.
We apologise for any inconvenience this may have caused whilst working to restore access.
We are currently investigating an issue with the off-campus access option from the Find Databases page for Practical Law.
Using the link will land you at the above Practical Law page but without first completing the NTU Single Sign part and granting access as an NTU user.
Whilst we work with ThomsonReuter to try and resolve direct access and to get full access, please use the Sign In option at the top right of the screen and then the ‘Access through academic institution’ option to the bottom of this page.
After searching and selecting Nottingham Trent University from the list of institutions you should then be directed to the NTU Single Sign On page and successful completion of this should then return you back to Practical Law as a signed in NTU user.
A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 25 July 2020, between 3:00 and 13:00 (UK time).
This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the ten-hour period, 3:00 to 13:00 (UK time):
The authentication issues that were affecting all the Elsevier products, such as Science Direct, Scopus and Mendeley, have now been reported as fixed by the Elsevier technical team.
If you are still experiencing any error messages they advise to clear both cookies and browser cache before retrying before reporting further.
Elsevier apologise for any inconvenience this outage may have caused.
We are currently aware of an authentication error issue when logging into Elsevier products such as Scopus, Science Direct etc.
Elsevier have identified the issue and their technical team is currently working to resolve it.
Refworks have reported some log in issues for certain users accessing the new Proquest Refworks.
Their technical team is currently investigating and working on a solution.
**15:12 24 Dec 2020**
Refworks are pleased to report that this issue has now been fixed and the service is operating normally again.
A scheduled system maintenance period for the Refworks platform will begin Sunday 20 December 2020, between 04:00 and 06:00(UK time). During this two hour period the following services will unavailable:
A scheduled system maintenance period for the Box of Broadcasts platform will begin Thursday 3 December 2020 at 07:00. The provider advises that the service should be considered ‘at risk’ during this time.
A scheduled system maintenance period for the VLeBooks and Askews and Holt e-book platforms will begin Saturday 19 September 2020 between 22:00 and 03:00 Sunday 20 September.
The provider advises that the service may be unavailable during these times.
The Nexis UK technical team have now resolved the recent issue of authentication errors when attempting to access Nexis UK from both on and off campus.
Access should now be available for both staff and students.
Nexis UK have apologised for the length of the outage and any disruption this may have caused.
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