Updates on electronic resources from the library of Nottingham Trent University
Off-campus institutional log in attempts to Passport are currently resulting in a ‘Bad Request’ error page.
We are working with EuroMonitor support to try and resolve this issue.
On campus access remains unaffected.
UPDATE, 5 July 2022: Affected users should try clearing their browser’s cookies, cache and data to force a new authentication session for this database which should then work.
As part of this process you will also be able to reconfirm or change your account settings including newsletter preferences.
We are currently investigating reports of access issues, both on and off campus, for Nexis UK and we are working with LexisNexis support to try and resolve this.
Attempts to sign in are being met with an authentication error message.
The failure to authenticate for some users when attempting to log into Elsevier resources from off-campus, such as Science Direct and Scopus, has now been resolved.
Attempts to log into Elsevier resources from off-campus, such as Science Direct and Scopus, are resulting in an error page.
On campus access remains unaffected.
We are working with the Elsevier helpdesk to try and resolve this issue.
A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Thursday 14 October 2021 at 07:00. The provider advises that the service should be considered ‘at risk’ during this time.
Technical issues affecting the NTU Single Sign-on service mean that many electronic library resources are currently inaccessible from off-campus. Many library resources and services that require university username and password authentication on-campus are also affected. Teams across the university are working to resolve the problem as soon as possible.
The issues affecting the off-campus link to Practical Law from the Find Databases page have now been resolved and the off-campus link is working again.
We apologise for any inconvenience this may have caused whilst working to restore access.
We are currently investigating an issue with the off-campus access option from the Find Databases page for Practical Law.
Using the link will land you at the above Practical Law page but without first completing the NTU Single Sign part and granting access as an NTU user.
Whilst we work with ThomsonReuter to try and resolve direct access and to get full access, please use the Sign In option at the top right of the screen and then the ‘Access through academic institution’ option to the bottom of this page.
After searching and selecting Nottingham Trent University from the list of institutions you should then be directed to the NTU Single Sign On page and successful completion of this should then return you back to Practical Law as a signed in NTU user.
A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 25 July 2020, between 3:00 and 13:00 (UK time).
This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the ten-hour period, 3:00 to 13:00 (UK time):
The authentication issues that were affecting all the Elsevier products, such as Science Direct, Scopus and Mendeley, have now been reported as fixed by the Elsevier technical team.
If you are still experiencing any error messages they advise to clear both cookies and browser cache before retrying before reporting further.
Elsevier apologise for any inconvenience this outage may have caused.
We are currently aware of an authentication error issue when logging into Elsevier products such as Scopus, Science Direct etc.
Elsevier have identified the issue and their technical team is currently working to resolve it.
eResource updates 
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