Log in issues affecting library resources and other services

NTU Single sign-on

Technical issues affecting the NTU Single Sign-on service mean that many electronic library resources are currently inaccessible from off-campus. Many library resources and services that require university username and password authentication on-campus are also affected. Teams across the university are working to resolve the problem as soon as possible.

Off-campus login issues for Practical Law

Screenshot of the Practical Law homepage with error message

We are currently investigating an issue with the off-campus access option from the Find Databases page for Practical Law.

Using the link will land you at the above Practical Law page but without first completing the NTU Single Sign part and granting access as an NTU user.

Whilst we work with ThomsonReuter to try and resolve direct access and to get full access, please use the Sign In option at the top right of the screen and then the ‘Access through academic institution’ option to the bottom of this page.

After searching and selecting Nottingham Trent University from the list of institutions you should then be directed to the NTU Single Sign On page and successful completion of this should then return you back to Practical Law as a signed in NTU user.

ProQuest platform – scheduled maintenance – 25 July 2021

ProQuest search page

A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 25 July 2020, between 3:00 and 13:00 (UK time).

This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the ten-hour period, 3:00 to 13:00 (UK time):

  • Alexander Street Press
  • EBook Central
  • Syndetics solutions
  • All databases on the proquest.com platform, namely:
    • Academic Video Online‎
    • Applied Social Sciences Index & Abstracts (ASSIA)‎ (1987 – current)
    • Art, Design & Architecture Collection‎ (1973 – current)
    • Art and Architecture Archive‎ (1895 – 2005)
    • Australian Education Index‎ (1977 – current)
    • Avery Index to Architectural Periodicals‎ (1934 – current)
    • British Periodicals‎ (1681 – 1939)
    • Country Life Archive‎ (1897 – 2005)
    • Digital National Security Archive‎
    • Entertainment Industry Magazine Archive‎ (1880 – 2000)
    • ERIC‎ (1966 – current)
    • Humanities Index‎ (1962 – current)
    • International Bibliography of the Social Sciences (IBSS)‎ (1951 – current)
    • MLA International Bibliography‎ (1926 – current)
    • Periodicals Archive Online‎
    • PILOTS: Published International Literature On Traumatic Stress‎ (1871 – current)
    • ProQuest Central‎ (1970 – current)
      • ABI/INFORM Collection (1971 – current)
      • Accounting, Tax & Banking Collection (1971 – current)
      • Arts & Humanities Database information
      • Asian & European Business Collection (1971 – current)
      • Australia & New Zealand Database information
      • Biology Database (1998 – current)
      • Business Market Research Collection (1986 – current)
      • Canadian Business & Current Affairs Database information
      • Canadian Newsstream information
      • Career & Technical Education Database information
      • Computing Database (1998 – current)
      • Continental Europe Database information
      • Criminal Justice Database (1981 – current)
      • East & South Asia Database information
      • East Europe, Central Europe Database information
      • Education Database (1988 – current)
      • Family Health Database information
      • Global Breaking Newswires information
      • Health & Medical Collection information
      • Health Management Database information
      • India Database (1998 – current)
      • International Newsstream information
      • Latin America & Iberia Database information
      • Library Science Database (1970 – current)
      • Linguistics Database information
      • Middle East & Africa Database information
      • Military Database information
      • Nursing & Allied Health Database information
      • Political Science Database (1985 – current)
      • Psychology Database information
      • Public Health Database information
      • Publicly Available Content Database information
      • Religion Database (1986 – current)
      • Research Library information
      • Science Database information
      • Social Science Database information
      • Sociology Database (1985 – current)
      • Telecommunications Database (1995 – current)
      • Turkey Database information
      • UK & Ireland Database information
      • US Newsstream (1980 – current)
    • ProQuest Dissertations & Theses Global‎
    • PsycARTICLES‎ (1894 – current)
    • PsycINFO‎ (1806 – current)
    • PsycTESTS‎
    • Sociological Abstracts‎ (1952 – current)
      • Social Services Abstracts (1979 – current)
      • Sociological Abstracts (1952 – current)
    • Trench Journals and Unit Magazines of the First World War‎ (1914 – 1919)
    • The Vogue Archive‎
    • The Women’s Wear Daily Archive‎

Elsevier log in issues resolved

Science Direct homepage

The authentication issues that were affecting all the Elsevier products, such as Science Direct, Scopus and Mendeley, have now been reported as fixed by the Elsevier technical team.

If you are still experiencing any error messages they advise to clear both cookies and browser cache before retrying before reporting further.

Elsevier apologise for any inconvenience this outage may have caused.

Refworks – log in issues – 24 Dec 2020

Refworks homepage

Refworks have reported some log in issues for certain users accessing the new Proquest Refworks.

Their technical team is currently investigating and working on a solution.

**15:12 24 Dec 2020**

Refworks are pleased to report that this issue has now been fixed and the service is operating normally again.

Refworks – scheduled maintenance – 20 December 2020

Refworks homepage

A scheduled system maintenance period for the Refworks platform will begin Sunday 20 December 2020, between 04:00 and 06:00(UK time).  During this two hour period the following services will unavailable:

  • Proquest Refworks
  • Write-n-Cite (Legacy Refworks and new Refworks)
  • Refworks Citation Manager
  • Refworks Citation Manager – Hangul
  • Refworks for Google Docs

VLeBooks – scheduled maintenance – 19 September 2020

A scheduled system maintenance period for the VLeBooks and Askews and Holt e-book platforms will begin Saturday 19 September 2020 between 22:00 and 03:00 Sunday 20 September.

The provider advises that the service may be unavailable during these times.

VLebooks.com home page

Nexis UK – access restored

The Nexis UK technical team have now resolved the recent issue of authentication errors when attempting to access Nexis UK from both on and off campus.

Access should now be available for both staff and students.

Nexis UK have apologised for the length of the outage and any disruption this may have caused.

NexisUK authentication error message