LS:N Global currently unavailable – resolved

LS:N homepage with Login text

The login issues to LS:N Global have now been fixed by the LSN:Global technical team.

The NTU membership is being recognised again and access restored.

Access is direct from on-campus and by University username and password off-campus.

LS:N apologise for the disruption this has caused.

Off-campus login issues affecting WGSN – Resolved

WGSN user interface

The recent off-campus log in issues to WGSN have now been resolved.

Both on and off-campus access options are available again when using the Find Databases page links.

https://llr.ntu.ac.uk/dbaz/dbDetail.php?dbID=254

WGSN apologise for any disruption this outage may have caused.

LS:N Global currently unavailable

LS:N homepage with Login text

The LS:N global platform, which is paid for by the School of Art & Design, and available through the library’s Find Databases platform, is currently unavailable both on and off campus.

Attempts to access content will prompt for a membership login.

The School of Art and Design contact is working with LS:N to try and resolve this issuehe recent access issues for LS:N global platform have now been resolved and NTU’s membership is being recognised again.

Off-campus login issues affecting WGSN

WGSN user interface

We are currently investigating reports of off-campus log in issues to WGSN when using the ‘Off-campus access’ option on the Find Databases WGSN page:

https://llr.ntu.ac.uk/dbaz/dbDetail.php?dbID=254

Off-campus login attempts currently result in the following error message.

You may not log into this account from this location error message.

The ‘On-campus access’ option is still available for users physically at the University campus.

ProQuest platform – scheduled maintenance – 8 January 2023

ProQuest search page

A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 8 January 2023, between 3:00 and 8:00 (UK time).

This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the five-hour period, 3:00 to 8:00 (UK time):

  • Alexander Street Press
  • EBook Central
  • Syndetics solutions
  • All databases on the proquest.com platform, namely:
    • Academic Video Online‎
    • Applied Social Sciences Index & Abstracts (ASSIA)‎ (1987 – current)
    • Art, Design & Architecture Collection‎ (1973 – current)
    • Art and Architecture Archive‎ (1895 – 2005)
    • Australian Education Index‎ (1977 – current)
    • Avery Index to Architectural Periodicals‎ (1934 – current)
    • British Periodicals‎ (1681 – 1939)
    • Country Life Archive‎ (1897 – 2005)
    • Digital National Security Archive‎
    • Entertainment Industry Magazine Archive‎ (1880 – 2000)
    • ERIC‎ (1966 – current)
    • Humanities Index‎ (1962 – current)
    • International Bibliography of the Social Sciences (IBSS)‎ (1951 – current)
    • MLA International Bibliography‎ (1926 – current)
    • Periodicals Archive Online‎
    • PILOTS: Published International Literature On Traumatic Stress‎ (1871 – current)
    • ProQuest Central‎ (1970 – current)
      • ABI/INFORM Collection (1971 – current)
      • Accounting, Tax & Banking Collection (1971 – current)
      • Arts & Humanities Database information
      • Asian & European Business Collection (1971 – current)
      • Australia & New Zealand Database information
      • Biology Database (1998 – current)
      • Business Market Research Collection (1986 – current)
      • Canadian Business & Current Affairs Database information
      • Canadian Newsstream information
      • Career & Technical Education Database information
      • Computing Database (1998 – current)
      • Continental Europe Database information
      • Criminal Justice Database (1981 – current)
      • East & South Asia Database information
      • East Europe, Central Europe Database information
      • Education Database (1988 – current)
      • Family Health Database information
      • Global Breaking Newswires information
      • Health & Medical Collection information
      • Health Management Database information
      • India Database (1998 – current)
      • International Newsstream information
      • Latin America & Iberia Database information
      • Library Science Database (1970 – current)
      • Linguistics Database information
      • Middle East & Africa Database information
      • Military Database information
      • Nursing & Allied Health Database information
      • Political Science Database (1985 – current)
      • Psychology Database information
      • Public Health Database information
      • Publicly Available Content Database information
      • Religion Database (1986 – current)
      • Research Library information
      • Science Database information
      • Social Science Database information
      • Sociology Database (1985 – current)
      • Telecommunications Database (1995 – current)
      • Turkey Database information
      • UK & Ireland Database information
      • US Newsstream (1980 – current)
    • ProQuest Dissertations & Theses Global‎
    • PsycARTICLES‎ (1894 – current)
    • PsycINFO‎ (1806 – current)
    • PsycTESTS‎
    • Sociological Abstracts‎ (1952 – current)
      • Social Services Abstracts (1979 – current)
      • Sociological Abstracts (1952 – current)
    • Trench Journals and Unit Magazines of the First World War‎ (1914 – 1919)
    • The Vogue Archive‎
    • The Women’s Wear Daily Archive‎

Passport off-campus access issues

Off-campus institutional log in attempts to Passport are currently resulting in a ‘Bad Request’ error page.

Bad Request error page screenshot.

We are working with EuroMonitor support to try and resolve this issue.

On campus access remains unaffected.

UPDATE, 5 July 2022: Affected users should try clearing their browser’s cookies, cache and data to force a new authentication session for this database which should then work.