Off-campus institutional log in attempts to Passport are currently resulting in a ‘Bad Request’ error page.
We are working with EuroMonitor support to try and resolve this issue.
On campus access remains unaffected.
Passport off-campus access issues
Author: Jill Walker - Applications & Technical Services Team
Updated resource: EG Radius
Previously registered NTU users can either follow the ‘How to guide’ links in the NTU Find Databases page or follow the prompts from the EG Login page.
As part of this process you will also be able to reconfirm or change your account settings including newsletter preferences.
Nexis UK access issues
We are currently investigating reports of access issues, both on and off campus, for Nexis UK and we are working with LexisNexis support to try and resolve this.
Attempts to sign in are being met with an authentication error message.
RESOLVED: Elsevier off-campus access issues
The failure to authenticate for some users when attempting to log into Elsevier resources from off-campus, such as Science Direct and Scopus, has now been resolved.
Elsevier off-campus access issues
Attempts to log into Elsevier resources from off-campus, such as Science Direct and Scopus, are resulting in an error page.
On campus access remains unaffected.
We are working with the Elsevier helpdesk to try and resolve this issue.
Box of Broadcasts – scheduled maintenance – Thursday 14 October 2021
A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Thursday 14 October 2021 at 07:00. The provider advises that the service should be considered ‘at risk’ during this time.
Log in issues affecting library resources and other services
Technical issues affecting the NTU Single Sign-on service mean that many electronic library resources are currently inaccessible from off-campus. Many library resources and services that require university username and password authentication on-campus are also affected. Teams across the university are working to resolve the problem as soon as possible.
Off-campus login issues for Practical Law – resolved
The issues affecting the off-campus link to Practical Law from the Find Databases page have now been resolved and the off-campus link is working again.
We apologise for any inconvenience this may have caused whilst working to restore access.
Off-campus login issues for Practical Law
We are currently investigating an issue with the off-campus access option from the Find Databases page for Practical Law.
Using the link will land you at the above Practical Law page but without first completing the NTU Single Sign part and granting access as an NTU user.
Whilst we work with ThomsonReuter to try and resolve direct access and to get full access, please use the Sign In option at the top right of the screen and then the ‘Access through academic institution’ option to the bottom of this page.
After searching and selecting Nottingham Trent University from the list of institutions you should then be directed to the NTU Single Sign On page and successful completion of this should then return you back to Practical Law as a signed in NTU user.
ProQuest platform – scheduled maintenance – 25 July 2021
A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 25 July 2020, between 3:00 and 13:00 (UK time).
This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the ten-hour period, 3:00 to 13:00 (UK time):
- Alexander Street Press
- EBook Central
- Syndetics solutions
- All databases on the proquest.com platform, namely:
- Academic Video Online
- Applied Social Sciences Index & Abstracts (ASSIA) (1987 – current)
- Art, Design & Architecture Collection (1973 – current)
- Art and Architecture Archive (1895 – 2005)
- Australian Education Index (1977 – current)
- Avery Index to Architectural Periodicals (1934 – current)
- British Periodicals (1681 – 1939)
- Country Life Archive (1897 – 2005)
- Digital National Security Archive
- Entertainment Industry Magazine Archive (1880 – 2000)
- ERIC (1966 – current)
- Humanities Index (1962 – current)
- International Bibliography of the Social Sciences (IBSS) (1951 – current)
- MLA International Bibliography (1926 – current)
- Periodicals Archive Online
- PILOTS: Published International Literature On Traumatic Stress (1871 – current)
- ProQuest Central (1970 – current)
- ABI/INFORM Collection (1971 – current)
- Accounting, Tax & Banking Collection (1971 – current)
- Arts & Humanities Database information
- Asian & European Business Collection (1971 – current)
- Australia & New Zealand Database information
- Biology Database (1998 – current)
- Business Market Research Collection (1986 – current)
- Canadian Business & Current Affairs Database information
- Canadian Newsstream information
- Career & Technical Education Database information
- Computing Database (1998 – current)
- Continental Europe Database information
- Criminal Justice Database (1981 – current)
- East & South Asia Database information
- East Europe, Central Europe Database information
- Education Database (1988 – current)
- Family Health Database information
- Global Breaking Newswires information
- Health & Medical Collection information
- Health Management Database information
- India Database (1998 – current)
- International Newsstream information
- Latin America & Iberia Database information
- Library Science Database (1970 – current)
- Linguistics Database information
- Middle East & Africa Database information
- Military Database information
- Nursing & Allied Health Database information
- Political Science Database (1985 – current)
- Psychology Database information
- Public Health Database information
- Publicly Available Content Database information
- Religion Database (1986 – current)
- Research Library information
- Science Database information
- Social Science Database information
- Sociology Database (1985 – current)
- Telecommunications Database (1995 – current)
- Turkey Database information
- UK & Ireland Database information
- US Newsstream (1980 – current)
- ProQuest Dissertations & Theses Global
- PsycARTICLES (1894 – current)
- PsycINFO (1806 – current)
- PsycTESTS
- Sociological Abstracts (1952 – current)
- Social Services Abstracts (1979 – current)
- Sociological Abstracts (1952 – current)
- Trench Journals and Unit Magazines of the First World War (1914 – 1919)
- The Vogue Archive
- The Women’s Wear Daily Archive
Elsevier log in issues resolved
The authentication issues that were affecting all the Elsevier products, such as Science Direct, Scopus and Mendeley, have now been reported as fixed by the Elsevier technical team.
If you are still experiencing any error messages they advise to clear both cookies and browser cache before retrying before reporting further.
Elsevier apologise for any inconvenience this outage may have caused.
Elsevier log in issues
We are currently aware of an authentication error issue when logging into Elsevier products such as Scopus, Science Direct etc.
Elsevier have identified the issue and their technical team is currently working to resolve it.
eResource updates 
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