Passport off-campus access issues

Off-campus institutional log in attempts to Passport are currently resulting in a ‘Bad Request’ error page.

Bad Request error page screenshot.

We are working with EuroMonitor support to try and resolve this issue.

On campus access remains unaffected.

UPDATE, 5 July 2022: Affected users should try clearing their browser’s cookies, cache and data to force a new authentication session for this database which should then work.

Kanopy video streaming access issues

The library is currently investigating reports of access issues, both on and off campus, for the Kanopy video streaming service.

Log in to Kanopy via the ‘NTUUK’ option is currently leading to an ‘Identity Provider – Unsupported Request’ error message. The problem has been escalated to the supplier.

Updated resource: EG Radius

EG Radius homepage screenshot
Following a platform change, EG Radius, formerly known as Estates Gazette Interactive, requires any users with an existing account to verify their registered NTU email address to continue using the service.

Previously registered NTU users can either follow the ‘How to guide’ links in the NTU Find Databases page or follow the prompts from the EG Login page.
Screenshot of EG Radius log in page with verification prompts highlighted.

As part of this process you will also be able to reconfirm or change your account settings including newsletter preferences.

RefWorks: account access issues

RefWorks logo (RefWorks v3)

THE LIBRARY IS working with colleagues in Digital Technologies and the technical support team at RefWorks to reinstate access to version 3 of the RefWorks platform – which is currently unavailable for existing account holders.

At present, attempts to log in to RefWorks v3 resolve to a ‘Start using RefWorks’ page (see illustration below). This is not expected behaviour, and existing users will not be able to complete the ‘one-time reassociation’ process and will find themselves stuck in a loop.

The issue has been logged with RefWorks Support as an urgent case, and an update will follow once access has been reinstated.

Access to the legacy RefWorks v2 platform is currently unaffected.

UPDATE, 27 May 2022: Affected staff and students can reset their RefWorks account (in order to log in successfully using their university username and password) by following these instructions.

RESOLVED: Shibboleth and eZproxy authentication issues

THE ISSUES AFFECTING authenticated access to some front-facing library services and platforms (reported earlier today) have now been resolved.

Access to all publisher sites and resources reliant on eZproxy authentication for off-campus access has been reinstated. Authenticated access to the Worktribe research management application is also available once again.

Shibboleth and eZproxy authentication issues

Code block

THE DIGITAL TECHNOLOGIES team has this morning deployed some planned updates to the university’s authentication environment which have caused temporary interruptions in access to some services.

Resources which rely on eZproxy authentication for off-campus access are currently unavailable (with requests resulting in an error message). Access to the Worktribe research management system is similarly affected.

The impacted platforms and services are those that have a unique, customised integration with the university’s authentication environment – so library resources that rely on standard Shibboleth-based Single Sign-on are continuing to work normally.

The DT and library teams are working with third-party suppliers to reinstate access to the affected platforms and applications as soon as possible.

A further update will follow once these issues have been resolved.

Access to CIS (Construction Information Service) Database currently unavailable

Attempts from NTU users to access CIS (Construction Information Service) are currenty resulting in an error message.

We are working with the service provider to resolve this issue as soon as possible.