LS:N Global currently unavailable – resolved

LS:N homepage with Login text

The login issues to LS:N Global have now been fixed by the LSN:Global technical team.

The NTU membership is being recognised again and access restored.

Access is direct from on-campus and by University username and password off-campus.

LS:N apologise for the disruption this has caused.

Off-campus login issues affecting WGSN – Resolved

WGSN user interface

The recent off-campus log in issues to WGSN have now been resolved.

Both on and off-campus access options are available again when using the Find Databases page links.

https://llr.ntu.ac.uk/dbaz/dbDetail.php?dbID=254

WGSN apologise for any disruption this outage may have caused.

LS:N Global currently unavailable

LS:N homepage with Login text

The LS:N global platform, which is paid for by the School of Art & Design, and available through the library’s Find Databases platform, is currently unavailable both on and off campus.

Attempts to access content will prompt for a membership login.

The School of Art and Design contact is working with LS:N to try and resolve this issuehe recent access issues for LS:N global platform have now been resolved and NTU’s membership is being recognised again.

Off-campus login issues affecting WGSN

WGSN user interface

We are currently investigating reports of off-campus log in issues to WGSN when using the ‘Off-campus access’ option on the Find Databases WGSN page:

https://llr.ntu.ac.uk/dbaz/dbDetail.php?dbID=254

Off-campus login attempts currently result in the following error message.

You may not log into this account from this location error message.

The ‘On-campus access’ option is still available for users physically at the University campus.

ProQuest platform – scheduled maintenance – 8 January 2023

ProQuest search page

A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 8 January 2023, between 3:00 and 8:00 (UK time).

This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the five-hour period, 3:00 to 8:00 (UK time):

  • Alexander Street Press
  • EBook Central
  • Syndetics solutions
  • All databases on the proquest.com platform, namely:
    • Academic Video Online‎
    • Applied Social Sciences Index & Abstracts (ASSIA)‎ (1987 – current)
    • Art, Design & Architecture Collection‎ (1973 – current)
    • Art and Architecture Archive‎ (1895 – 2005)
    • Australian Education Index‎ (1977 – current)
    • Avery Index to Architectural Periodicals‎ (1934 – current)
    • British Periodicals‎ (1681 – 1939)
    • Country Life Archive‎ (1897 – 2005)
    • Digital National Security Archive‎
    • Entertainment Industry Magazine Archive‎ (1880 – 2000)
    • ERIC‎ (1966 – current)
    • Humanities Index‎ (1962 – current)
    • International Bibliography of the Social Sciences (IBSS)‎ (1951 – current)
    • MLA International Bibliography‎ (1926 – current)
    • Periodicals Archive Online‎
    • PILOTS: Published International Literature On Traumatic Stress‎ (1871 – current)
    • ProQuest Central‎ (1970 – current)
      • ABI/INFORM Collection (1971 – current)
      • Accounting, Tax & Banking Collection (1971 – current)
      • Arts & Humanities Database information
      • Asian & European Business Collection (1971 – current)
      • Australia & New Zealand Database information
      • Biology Database (1998 – current)
      • Business Market Research Collection (1986 – current)
      • Canadian Business & Current Affairs Database information
      • Canadian Newsstream information
      • Career & Technical Education Database information
      • Computing Database (1998 – current)
      • Continental Europe Database information
      • Criminal Justice Database (1981 – current)
      • East & South Asia Database information
      • East Europe, Central Europe Database information
      • Education Database (1988 – current)
      • Family Health Database information
      • Global Breaking Newswires information
      • Health & Medical Collection information
      • Health Management Database information
      • India Database (1998 – current)
      • International Newsstream information
      • Latin America & Iberia Database information
      • Library Science Database (1970 – current)
      • Linguistics Database information
      • Middle East & Africa Database information
      • Military Database information
      • Nursing & Allied Health Database information
      • Political Science Database (1985 – current)
      • Psychology Database information
      • Public Health Database information
      • Publicly Available Content Database information
      • Religion Database (1986 – current)
      • Research Library information
      • Science Database information
      • Social Science Database information
      • Sociology Database (1985 – current)
      • Telecommunications Database (1995 – current)
      • Turkey Database information
      • UK & Ireland Database information
      • US Newsstream (1980 – current)
    • ProQuest Dissertations & Theses Global‎
    • PsycARTICLES‎ (1894 – current)
    • PsycINFO‎ (1806 – current)
    • PsycTESTS‎
    • Sociological Abstracts‎ (1952 – current)
      • Social Services Abstracts (1979 – current)
      • Sociological Abstracts (1952 – current)
    • Trench Journals and Unit Magazines of the First World War‎ (1914 – 1919)
    • The Vogue Archive‎
    • The Women’s Wear Daily Archive‎

Passport off-campus access issues

Off-campus institutional log in attempts to Passport are currently resulting in a ‘Bad Request’ error page.

Bad Request error page screenshot.

We are working with EuroMonitor support to try and resolve this issue.

On campus access remains unaffected.

UPDATE, 5 July 2022: Affected users should try clearing their browser’s cookies, cache and data to force a new authentication session for this database which should then work.

Kanopy video streaming access issues

The library is currently investigating reports of access issues, both on and off campus, for the Kanopy video streaming service.

Log in to Kanopy via the ‘NTUUK’ option is currently leading to an ‘Identity Provider – Unsupported Request’ error message. The problem has been escalated to the supplier.