RESOLVED: Shibboleth and eZproxy authentication issues

THE ISSUES AFFECTING authenticated access to some front-facing library services and platform (reported earlier today) have now been resolved.

Access to all publisher sites and resources reliant on eZproxy authentication for off-campus access has been reinstated. Authenticated access to the Worktribe research management application is also available once again.

Shibboleth and eZproxy authentication issues

Code block

THE DIGITAL TECHNOLOGIES team has this morning deployed some planned updates to the university’s authentication environment which have caused temporary interruptions in access to some services.

Resources which rely on eZproxy authentication for off-campus access are currently unavailable (with requests resulting in an error message). Access to the Worktribe research management system is similarly affected.

The impacted platforms and services are those that have a unique, customised integration with the university’s authentication environment – so library resources that rely on standard Shibboleth-based Single Sign-on are continuing to work normally.

The DT and library teams are working with third-party suppliers to reinstate access to the affected platforms and applications as soon as possible.

A further update will follow once these issues have been resolved.

Access to CIS (Construction Information Service) Database currently unavailable

Attempts from NTU users to access CIS (Construction Information Service) are currenty resulting in an error message.

We are working with the service provider to resolve this issue as soon as possible.

Elsevier off-campus access issues

Attempts to log into Elsevier resources from off-campus, such as Science Direct and Scopus, are resulting in an error page.

On campus access remains unaffected.

Science Direct error page after attempted sign in.

We are working with the Elsevier helpdesk to try and resolve this issue.

Update: Westlaw and Practical Law access issues

ATTEMPTS TO LOG in to both Westlaw and Practical Law continue to resolve to an error page for some users indicating the absence of a ‘valid registration key’.

If you experience this error please report it to the library at libinfodirect@ntu.ac.uk so steps can be taken to enable access.

The library continues to work with Thomson Reuters to resolve this technical issue.

Box of Broadcasts – scheduled maintenance – Tuesday 19 October 2021

A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Tuesday 19 October 2021 at 06:00. The provider advises that the service should be considered ‘at risk’ during this time.

Resolved: Log in issues affecting library resources and other services

NTU Single sign-on

THE TECHNICAL ISSUES preventing login requests submitted through the NTU Single Sign-on service from resolving correctly reported earlier have now been resolved.

Although the service will not return to full capacity for several hours, it is already possible to log in to the full range of available library resources and services (which rely on SSO) using an NTU university username and password.

Log in issues affecting library resources and other services

NTU Single sign-on

Technical issues affecting the NTU Single Sign-on service mean that many electronic library resources are currently inaccessible from off-campus. Many library resources and services that require university username and password authentication on-campus are also affected. Teams across the university are working to resolve the problem as soon as possible.

Off-campus login issues for Practical Law

Screenshot of the Practical Law homepage with error message

We are currently investigating an issue with the off-campus access option from the Find Databases page for Practical Law.

Using the link will land you at the above Practical Law page but without first completing the NTU Single Sign part and granting access as an NTU user.

Whilst we work with ThomsonReuter to try and resolve direct access and to get full access, please use the Sign In option at the top right of the screen and then the ‘Access through academic institution’ option to the bottom of this page.

After searching and selecting Nottingham Trent University from the list of institutions you should then be directed to the NTU Single Sign On page and successful completion of this should then return you back to Practical Law as a signed in NTU user.