Mintel authentication issues resolved

Mintel

THE TECHNICAL PROBLEMS preventing authenticated access to the Mintel platform reported earlier this morning have now been resolved.

Authenticated access to the service is now available once more, from both on-campus and off-campus, through the Find Databases listing for the resource.

Mintel – access currently unavailable

Mintel logo

THE LIBRARY IS working with the technical team at Mintel to re-establish authenticated access to the platform, which is currently unavailable.

Attempts to log in to the service result either in further authentication challenges or an on-screen error message.

A notification, alerting students and staff to the issue, has been added to the Mintel listing in the Find Databases service.

A further update will follow once access is confirmed as restored.

OUP journals – access issues

An example OUP journal

THE TECHNICAL TEAM behind the Oxford University Press (OUP) journals platform are working to fix a problem affecting login requests.

At present, attempts to log in to the platform either using Shibboleth or eZproxy resolve to a ‘400 bad request’ error page.

A further update will follow once the issue is confirmed as resolved.

ProQuest planned outage on 30 January 2021

Search ProQuest platform

A NUMBER OF ProQuest services will be unavailable during a planned maintenance period beginning at 03:00 and ending by 11:00 on Saturday 30 January.

Of the different ProQuest resources that may be affected for some or all of that period, key ones for customers of Libraries and Learning Resources are:

  • The main ProQuest platform (44 separate databases)
  • Alexander Street Press platform
  • Chadwyck-Healey databases
  • Ebook Central
  • ProQuest Syndetic Solutions (book data enhancement in Library OneSearch)

The RefWorks service is not affected by this planned maintenance period.

The real-time status of all ProQuest services can be checked on the ProQuest Status Page.

Refworks – log in issues – 24 Dec 2020

Refworks homepage

Refworks have reported some log in issues for certain users accessing the new Proquest Refworks.

Their technical team is currently investigating and working on a solution.

**15:12 24 Dec 2020**

Refworks are pleased to report that this issue has now been fixed and the service is operating normally again.

Refworks – scheduled maintenance – 20 December 2020

Refworks homepage

A scheduled system maintenance period for the Refworks platform will begin Sunday 20 December 2020, between 04:00 and 06:00(UK time).  During this two hour period the following services will unavailable:

  • Proquest Refworks
  • Write-n-Cite (Legacy Refworks and new Refworks)
  • Refworks Citation Manager
  • Refworks Citation Manager – Hangul
  • Refworks for Google Docs

RLMS and eZproxy services working normally once more

THE TECHNICAL ISSUES that were affecting authenticated access to the Resource List Management System and to electronic resources using the secure eZproxy service have now been resolved.

Both services are now working normally once again.

Any student or staff member who has encountered either error is advised to close and re-open their browser in order to launch a fresh login request to either or both systems.

Image if a code fragment

RLMS – login currently unavailable

THE LIBRARY IS working with providers Talis to recover login functionality in the Resource List Management System (RLMS).

At present, while read-only access to resource list content is unaffected, attempts to log in to the RLMS resolve to a error page indicating that access is ‘unauthorised’.

A further update will follow once login services are working normally once more.

UPDATE, 12:55: The issue has now been resolved.

Talis - 'Unauthorised' error message

Secure eZproxy services offline

THE LIBRARY IS working with providers OCLC to recover the normal operation of the hosted eZproxy service which is currently unavailable.

At present, all log in requests routed through the eZproxy service resolve to an ‘access suspended’ error page, which should only be triggered when an individual user account exceeds a preset maximum data download limit during a 24hr period.

A further update will follow once the service is confirmed as running normally once more.

UPDATE, 12:55: The issue has now been resolved.

eZproxy - access suspended message

VLeBooks – scheduled maintenance – 19 September 2020

A scheduled system maintenance period for the VLeBooks and Askews and Holt e-book platforms will begin Saturday 19 September 2020 between 22:00 and 03:00 Sunday 20 September.

The provider advises that the service may be unavailable during these times.

VLebooks.com home page