Update: Westlaw and Practical Law access issues

ATTEMPTS TO LOG in to both Westlaw and Practical Law continue to resolve to an error page for some users indicating the absence of a ‘valid registration key’.

If you experience this error please report it to the library at libinfodirect@ntu.ac.uk so steps can be taken to enable access.

The library continues to work with Thomson Reuters to resolve this technical issue.

Box of Broadcasts – scheduled maintenance – Tuesday 19 October 2021

A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Tuesday 19 October 2021 at 06:00. The provider advises that the service should be considered ‘at risk’ during this time.

Resolved: Log in issues affecting library resources and other services

NTU Single sign-on

THE TECHNICAL ISSUES preventing login requests submitted through the NTU Single Sign-on service from resolving correctly reported earlier have now been resolved.

Although the service will not return to full capacity for several hours, it is already possible to log in to the full range of available library resources and services (which rely on SSO) using an NTU university username and password.

Log in issues affecting library resources and other services

NTU Single sign-on

Technical issues affecting the NTU Single Sign-on service mean that many electronic library resources are currently inaccessible from off-campus. Many library resources and services that require university username and password authentication on-campus are also affected. Teams across the university are working to resolve the problem as soon as possible.

Off-campus login issues for Practical Law

Screenshot of the Practical Law homepage with error message

We are currently investigating an issue with the off-campus access option from the Find Databases page for Practical Law.

Using the link will land you at the above Practical Law page but without first completing the NTU Single Sign part and granting access as an NTU user.

Whilst we work with ThomsonReuter to try and resolve direct access and to get full access, please use the Sign In option at the top right of the screen and then the ‘Access through academic institution’ option to the bottom of this page.

After searching and selecting Nottingham Trent University from the list of institutions you should then be directed to the NTU Single Sign On page and successful completion of this should then return you back to Practical Law as a signed in NTU user.

Box of Broadcasts – scheduled maintenance – Friday 6th August 2021

A scheduled system maintenance period for the Box of Broadcasts platform will begin Friday 6th August 2021 at 07:00. The provider advises that the service should be considered ‘at risk’ during this time.

Elsevier log in issues resolved

Science Direct homepage

The authentication issues that were affecting all the Elsevier products, such as Science Direct, Scopus and Mendeley, have now been reported as fixed by the Elsevier technical team.

If you are still experiencing any error messages they advise to clear both cookies and browser cache before retrying before reporting further.

Elsevier apologise for any inconvenience this outage may have caused.

Mintel authentication issues resolved

Mintel

THE TECHNICAL PROBLEMS preventing authenticated access to the Mintel platform reported earlier this morning have now been resolved.

Authenticated access to the service is now available once more, from both on-campus and off-campus, through the Find Databases listing for the resource.

Mintel – access currently unavailable

Mintel logo

THE LIBRARY IS working with the technical team at Mintel to re-establish authenticated access to the platform, which is currently unavailable.

Attempts to log in to the service result either in further authentication challenges or an on-screen error message.

A notification, alerting students and staff to the issue, has been added to the Mintel listing in the Find Databases service.

A further update will follow once access is confirmed as restored.