A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Monday 11 July 2022 at 20:00. The provider advises that the service should be considered ‘at risk’ during this time.
THE TECHNICAL ISSUES that were preventing authenticated access to Kanopy (reported on 16 June) have now been resolved.
Access to the platform is now available once again through the Find Databases service.
Off-campus institutional log in attempts to Passport are currently resulting in a ‘Bad Request’ error page.
We are working with EuroMonitor support to try and resolve this issue.
On campus access remains unaffected.
UPDATE, 5 July 2022: Affected users should try clearing their browser’s cookies, cache and data to force a new authentication session for this database which should then work.
The library is currently investigating reports of access issues, both on and off campus, for the Kanopy video streaming service.
Log in to Kanopy via the ‘NTUUK’ option is currently leading to an ‘Identity Provider – Unsupported Request’ error message. The problem has been escalated to the supplier.
As part of this process you will also be able to reconfirm or change your account settings including newsletter preferences.
THE TECHNICAL ISSUES that were preventing authenticated access to the Nexis UK database (reported on 31 May) have now been resolved.
Access to the platform is now available once again through the Find Databases service using a university username and password.
We are currently investigating reports of access issues, both on and off campus, for Nexis UK and we are working with LexisNexis support to try and resolve this.
Attempts to sign in are being met with an authentication error message.
The failure to authenticate for some users when attempting to log into Elsevier resources from off-campus, such as Science Direct and Scopus, has now been resolved.
THE LIBRARY IS working with colleagues in Digital Technologies and the technical support team at RefWorks to reinstate access to version 3 of the RefWorks platform – which is currently unavailable for existing account holders.
At present, attempts to log in to RefWorks v3 resolve to a ‘Start using RefWorks’ page (see illustration below). This is not expected behaviour, and existing users will not be able to complete the ‘one-time reassociation’ process and will find themselves stuck in a loop.
The issue has been logged with RefWorks Support as an urgent case, and an update will follow once access has been reinstated.
Access to the legacy RefWorks v2 platform is currently unaffected.
UPDATE, 27 May 2022: Affected staff and students can reset their RefWorks account (in order to log in successfully using their university username and password) by following these instructions.
THE ISSUES AFFECTING authenticated access to some front-facing library services and platforms (reported earlier today) have now been resolved.
Access to all publisher sites and resources reliant on eZproxy authentication for off-campus access has been reinstated. Authenticated access to the Worktribe research management application is also available once again.
THE DIGITAL TECHNOLOGIES team has this morning deployed some planned updates to the university’s authentication environment which have caused temporary interruptions in access to some services.
Resources which rely on eZproxy authentication for off-campus access are currently unavailable (with requests resulting in an error message). Access to the Worktribe research management system is similarly affected.
The impacted platforms and services are those that have a unique, customised integration with the university’s authentication environment – so library resources that rely on standard Shibboleth-based Single Sign-on are continuing to work normally.
The DT and library teams are working with third-party suppliers to reinstate access to the affected platforms and applications as soon as possible.
A further update will follow once these issues have been resolved.