Off-campus login issues for Practical Law

Screenshot of the Practical Law homepage with error message

We are currently investigating an issue with the off-campus access option from the Find Databases page for Practical Law.

Using the link will land you at the above Practical Law page but without first completing the NTU Single Sign part and granting access as an NTU user.

Whilst we work with ThomsonReuter to try and resolve direct access and to get full access, please use the Sign In option at the top right of the screen and then the ‘Access through academic institution’ option to the bottom of this page.

After searching and selecting Nottingham Trent University from the list of institutions you should then be directed to the NTU Single Sign On page and successful completion of this should then return you back to Practical Law as a signed in NTU user.

Box of Broadcasts (BoB) – scheduled maintenance – Tuesday 7th September 2021

A scheduled system maintenance period for the Box of Broadcasts platform will begin Tuesday 7th September 2021 at 14:00. The provider advises that the service should be considered ‘at risk’ during this time.

Box of Broadcasts – scheduled maintenance – Friday 6th August 2021

A scheduled system maintenance period for the Box of Broadcasts platform will begin Friday 6th August 2021 at 07:00. The provider advises that the service should be considered ‘at risk’ during this time.

Elsevier log in issues resolved

Science Direct homepage

The authentication issues that were affecting all the Elsevier products, such as Science Direct, Scopus and Mendeley, have now been reported as fixed by the Elsevier technical team.

If you are still experiencing any error messages they advise to clear both cookies and browser cache before retrying before reporting further.

Elsevier apologise for any inconvenience this outage may have caused.

Mintel authentication issues resolved


THE TECHNICAL PROBLEMS preventing authenticated access to the Mintel platform reported earlier this morning have now been resolved.

Authenticated access to the service is now available once more, from both on-campus and off-campus, through the Find Databases listing for the resource.

Mintel – access currently unavailable

Mintel logo

THE LIBRARY IS working with the technical team at Mintel to re-establish authenticated access to the platform, which is currently unavailable.

Attempts to log in to the service result either in further authentication challenges or an on-screen error message.

A notification, alerting students and staff to the issue, has been added to the Mintel listing in the Find Databases service.

A further update will follow once access is confirmed as restored.

OUP journals – access issues

An example OUP journal

THE TECHNICAL TEAM behind the Oxford University Press (OUP) journals platform are working to fix a problem affecting login requests.

At present, attempts to log in to the platform either using Shibboleth or eZproxy resolve to a ‘400 bad request’ error page.

A further update will follow once the issue is confirmed as resolved.

ProQuest planned outage on 30 January 2021

Search ProQuest platform

A NUMBER OF ProQuest services will be unavailable during a planned maintenance period beginning at 03:00 and ending by 11:00 on Saturday 30 January.

Of the different ProQuest resources that may be affected for some or all of that period, key ones for customers of Libraries and Learning Resources are:

  • The main ProQuest platform (44 separate databases)
  • Alexander Street Press platform
  • Chadwyck-Healey databases
  • Ebook Central
  • ProQuest Syndetic Solutions (book data enhancement in Library OneSearch)

The RefWorks service is not affected by this planned maintenance period.

The real-time status of all ProQuest services can be checked on the ProQuest Status Page.

Refworks – log in issues – 24 Dec 2020

Refworks homepage

Refworks have reported some log in issues for certain users accessing the new Proquest Refworks.

Their technical team is currently investigating and working on a solution.

**15:12 24 Dec 2020**

Refworks are pleased to report that this issue has now been fixed and the service is operating normally again.