Update: Westlaw and Practical Law access issues

ATTEMPTS TO LOG in to both Westlaw and Practical Law continue to resolve to an error page for some users indicating the absence of a ‘valid registration key’.

If you experience this error please report it to the library at libinfodirect@ntu.ac.uk so steps can be taken to enable access.

The library continues to work with Thomson Reuters to resolve this technical issue.

Westlaw – access issues

Thomson Reuters - Westlaw logo

ATTEMPTS TO LOG in to the Thomson Reuters’ Westlaw service may currently resolve to an error page indicating the absence of a ‘valid registration key‘.

The issue prevents staff and students with an existing Thomson Reuters’ OnePass account from entering their registered details, and for those without a OnePass account from creating one.

The library is working with Thomson Reuters to resolve this technical issue as soon as possible.

The Practical Law platform is also affected by the same authentication issue. Notifications alerting staff and students to the problem have been added to the Find Databases entries of both services.

Resolved: Log in issues affecting library resources and other services

NTU Single sign-on

THE TECHNICAL ISSUES preventing login requests submitted through the NTU Single Sign-on service from resolving correctly reported earlier have now been resolved.

Although the service will not return to full capacity for several hours, it is already possible to log in to the full range of available library resources and services (which rely on SSO) using an NTU university username and password.

Log in issues affecting library resources and other services

NTU Single sign-on

Technical issues affecting the NTU Single Sign-on service mean that many electronic library resources are currently inaccessible from off-campus. Many library resources and services that require university username and password authentication on-campus are also affected. Teams across the university are working to resolve the problem as soon as possible.

Mintel authentication issues resolved

Mintel

THE TECHNICAL PROBLEMS preventing authenticated access to the Mintel platform reported earlier this morning have now been resolved.

Authenticated access to the service is now available once more, from both on-campus and off-campus, through the Find Databases listing for the resource.

Mintel – access currently unavailable

Mintel logo

THE LIBRARY IS working with the technical team at Mintel to re-establish authenticated access to the platform, which is currently unavailable.

Attempts to log in to the service result either in further authentication challenges or an on-screen error message.

A notification, alerting students and staff to the issue, has been added to the Mintel listing in the Find Databases service.

A further update will follow once access is confirmed as restored.

OUP journals – access issues

An example OUP journal

THE TECHNICAL TEAM behind the Oxford University Press (OUP) journals platform are working to fix a problem affecting login requests.

At present, attempts to log in to the platform either using Shibboleth or eZproxy resolve to a ‘400 bad request’ error page.

A further update will follow once the issue is confirmed as resolved.

RLMS – login currently unavailable

THE LIBRARY IS working with providers Talis to recover login functionality in the Resource List Management System (RLMS).

At present, while read-only access to resource list content is unaffected, attempts to log in to the RLMS resolve to a error page indicating that access is ‘unauthorised’.

A further update will follow once login services are working normally once more.

UPDATE, 12:55: The issue has now been resolved.

Talis - 'Unauthorised' error message

ProQuest platform – temporary off-campus access changes in Find Databases service

Proquest One Literature

DUE TO ONGOING technical problems affecting the Shibboleth environment on the main ProQuest platform, the off-campus authentication method for more than twenty separate resources in the Find Databases service has temporarily been changed to the library’s secure eZproxy server.

Off-site access to databases, such as ASSIA (Applied Social Sciences Index and Abstracts), IBSS (International Bibliography of the Social Sciences) and ProQuest One Literature, continues to be via university username and password.

The ProQuest technical team are working to resolve the problems with their Shibboleth service provider, which have led to failed logins to the main ProQuest platform from off-site.

UPDATE, 21 April: The ProQuest technical team have confirmed that the issue affecting their Shibboleth environment has now been resolved.

LinkedIn Learning – new courses added to Library OneSearch

LinkedIn Learning

FOLLOWING A COMPREHENSIVE review of the LinkedIn Learning content in Library OneSearch, more than 8,200 individual current course records are now discoverable in both LOS and LOS Pro.

All legacy Lynda.com records have been migrated to the LinkedIn Learning equivalents, and updated with all current metadata and linking syntax; withdrawn (and superseded) courses have been removed; and thousands of new LinkedIn Learning courses added.

All Lynda.com content on Resource Lists in the RLMS has also been updated with the current LinkedIn Learning content equivalent.

While the previous Lynda.com web links automatically redirected to the LinkedIn Learning platform (ensuring that access has remain uninterrupted), new arrangements now in place will ensure that course content discoverable in Library OneSearch will align with evolving LinkedIn Learning provision in the future.

Course content discoverable in LOS includes the following examples:

New resource: ProQuest One Literature

Proquest One Literature

ACCESS TO THE ProQuest One Literature platform has been enabled today in the Find Databases service.

The resource is described as:

The ProQuest One Literature database brings together contemporary scholarship across the breadth of the literary world. It contains more than 1200 full-text journals, 500,000 primary works, 20,000 historic literary criticism sources, 1300 videos, and 20,000 eBooks. It also provides access to rare and hard-to-find texts by writers from across the world, and guides to authors and to literary movements which explore similarities and differences across topical, societal, historical, philosophical and stylistic categories. Offering access to more than 14,000 dissertations and theses, the database also includes the contents of the Annual Bibliography of English Language and Literature (ABELL).

Access to more than 16,000 separate titles contained within ProQuest One Literature have also been enabled in the SFX (Find It @ NTU) service.

Access to the ProQuest One Literature platform is direct on-campus and by university username and password from off-campus.