ACCESS TO THE superceded, legacy version of RefWorks (version 2) will cease to be available for staff and students at Nottingham Trent University from the end of August 2022. From September, the library will only be supporting the current version of RefWorks (version 3).
Since the launch of RefWorks version 3, LLR has been supporting both the new and the legacy versions to allow sufficient time for users of the legacy version to complete existing research activities without needing to migrate mid-project.
Library support for both versions has now been in place for several years. Throughout that time new staff and students have been encouraged by the library to create accounts in RefWorks version 3, and the LTT has provided training exclusively for the much-improved new version.
However, a minority of existing v2 users have continued to regularly log in to the legacy version of RefWorks, and a small number of new v2 accounts have been created.
The library has contacted all v2 RefWorks users that have been active on the platform in the past twelve months, offering support and guidance about how to migrate to RefWorks v3. A second mailout to all active v2 users has recently been completed, and library teams have made additional contact with the most active v2 users.
An announcement has also been added to the v2 RefWorks user interface (see illustration below).
The ability to create new accounts in RefWorks v2 has now been suspended ahead of the withdrawal of access.
The withdrawal of access to RefWorks v2 will be effected by the removal of Single Sign-on authentication to the platform.
After the withdrawal of access to v2, the library will be able (for a limited period of time) to extract references from individual staff and student accounts who have not yet migrated to RefWorks v3 and who continue to need access to that material.
THE LIBRARY IS working with colleagues in Digital Technologies and the technical support team at RefWorks to reinstate access to version 3 of the RefWorks platform – which is currently unavailable for existing account holders.
At present, attempts to log in to RefWorks v3 resolve to a ‘Start using RefWorks’ page (see illustration below). This is not expected behaviour, and existing users will not be able to complete the ‘one-time reassociation’ process and will find themselves stuck in a loop.
The issue has been logged with RefWorks Support as an urgent case, and an update will follow once access has been reinstated.
Access to the legacy RefWorks v2 platform is currently unaffected.
UPDATE, 27 May 2022: Affected staff and students can reset their RefWorks account (in order to log in successfully using their university username and password) by following these instructions.
A scheduled system maintenance period for the Refworks platform will begin Sunday 20 December 2020, between 04:00 and 06:00(UK time). During this two hour period the following services will unavailable:
A scheduled system maintenance period for the Refworks platform will begin Saturday 21 December 2019, between 06:00 and 16:00(UK time). During this ten hour period the following services will unavailable: