Withdrawal of access to the legacy version of RefWorks

ACCESS TO THE superceded, legacy version of RefWorks (version 2) will cease to be available for staff and students at Nottingham Trent University from the end of August 2022. From September, the library will only be supporting the current version of RefWorks (version 3).

Since the launch of RefWorks version 3, LLR has been supporting both the new and the legacy versions to allow sufficient time for users of the legacy version to complete existing research activities without needing to migrate mid-project.

Library support for both versions has now been in place for several years. Throughout that time new staff and students have been encouraged by the library to create accounts in RefWorks version 3, and the LTT has provided training exclusively for the much-improved new version.

However, a minority of existing v2 users have continued to regularly log in to the legacy version of RefWorks, and a small number of new v2 accounts have been created.

The library has contacted all v2 RefWorks users that have been active on the platform in the past twelve months, offering support and guidance about how to migrate to RefWorks v3. A second mailout to all active v2 users has recently been completed, and library teams have made additional contact with the most active v2 users.

An announcement has also been added to the v2 RefWorks user interface (see illustration below).

The ability to create new accounts in RefWorks v2 has now been suspended ahead of the withdrawal of access.

The withdrawal of access to RefWorks v2 will be effected by the removal of Single Sign-on authentication to the platform.

After the withdrawal of access to v2, the library will be able (for a limited period of time) to extract references from individual staff and student accounts who have not yet migrated to RefWorks v3 and who continue to need access to that material.

RefWorks: account access issues

RefWorks logo (RefWorks v3)

THE LIBRARY IS working with colleagues in Digital Technologies and the technical support team at RefWorks to reinstate access to version 3 of the RefWorks platform – which is currently unavailable for existing account holders.

At present, attempts to log in to RefWorks v3 resolve to a ‘Start using RefWorks’ page (see illustration below). This is not expected behaviour, and existing users will not be able to complete the ‘one-time reassociation’ process and will find themselves stuck in a loop.

The issue has been logged with RefWorks Support as an urgent case, and an update will follow once access has been reinstated.

Access to the legacy RefWorks v2 platform is currently unaffected.

UPDATE, 27 May 2022: Affected staff and students can reset their RefWorks account (in order to log in successfully using their university username and password) by following these instructions.

Log in issues affecting RefWorks reference management software

We are currently investigating an issue affecting log in to RefWorks.

Selecting the ‘Use login from my institution’ option and then searching for and selecting ‘Nottingham Trent University’ leads to an error page.

We are working with RefWorks technical support staff to resolve this problem as soon as possible.

ProQuest platform – scheduled maintenance – 25 July 2021

ProQuest search page

A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 25 July 2020, between 3:00 and 13:00 (UK time).

This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the ten-hour period, 3:00 to 13:00 (UK time):

  • Alexander Street Press
  • EBook Central
  • Syndetics solutions
  • All databases on the proquest.com platform, namely:
    • Academic Video Online‎
    • Applied Social Sciences Index & Abstracts (ASSIA)‎ (1987 – current)
    • Art, Design & Architecture Collection‎ (1973 – current)
    • Art and Architecture Archive‎ (1895 – 2005)
    • Australian Education Index‎ (1977 – current)
    • Avery Index to Architectural Periodicals‎ (1934 – current)
    • British Periodicals‎ (1681 – 1939)
    • Country Life Archive‎ (1897 – 2005)
    • Digital National Security Archive‎
    • Entertainment Industry Magazine Archive‎ (1880 – 2000)
    • ERIC‎ (1966 – current)
    • Humanities Index‎ (1962 – current)
    • International Bibliography of the Social Sciences (IBSS)‎ (1951 – current)
    • MLA International Bibliography‎ (1926 – current)
    • Periodicals Archive Online‎
    • PILOTS: Published International Literature On Traumatic Stress‎ (1871 – current)
    • ProQuest Central‎ (1970 – current)
      • ABI/INFORM Collection (1971 – current)
      • Accounting, Tax & Banking Collection (1971 – current)
      • Arts & Humanities Database information
      • Asian & European Business Collection (1971 – current)
      • Australia & New Zealand Database information
      • Biology Database (1998 – current)
      • Business Market Research Collection (1986 – current)
      • Canadian Business & Current Affairs Database information
      • Canadian Newsstream information
      • Career & Technical Education Database information
      • Computing Database (1998 – current)
      • Continental Europe Database information
      • Criminal Justice Database (1981 – current)
      • East & South Asia Database information
      • East Europe, Central Europe Database information
      • Education Database (1988 – current)
      • Family Health Database information
      • Global Breaking Newswires information
      • Health & Medical Collection information
      • Health Management Database information
      • India Database (1998 – current)
      • International Newsstream information
      • Latin America & Iberia Database information
      • Library Science Database (1970 – current)
      • Linguistics Database information
      • Middle East & Africa Database information
      • Military Database information
      • Nursing & Allied Health Database information
      • Political Science Database (1985 – current)
      • Psychology Database information
      • Public Health Database information
      • Publicly Available Content Database information
      • Religion Database (1986 – current)
      • Research Library information
      • Science Database information
      • Social Science Database information
      • Sociology Database (1985 – current)
      • Telecommunications Database (1995 – current)
      • Turkey Database information
      • UK & Ireland Database information
      • US Newsstream (1980 – current)
    • ProQuest Dissertations & Theses Global‎
    • PsycARTICLES‎ (1894 – current)
    • PsycINFO‎ (1806 – current)
    • PsycTESTS‎
    • Sociological Abstracts‎ (1952 – current)
      • Social Services Abstracts (1979 – current)
      • Sociological Abstracts (1952 – current)
    • Trench Journals and Unit Magazines of the First World War‎ (1914 – 1919)
    • The Vogue Archive‎
    • The Women’s Wear Daily Archive‎

Refworks – log in issues – 24 Dec 2020

Refworks homepage

Refworks have reported some log in issues for certain users accessing the new Proquest Refworks.

Their technical team is currently investigating and working on a solution.

**15:12 24 Dec 2020**

Refworks are pleased to report that this issue has now been fixed and the service is operating normally again.

Refworks – scheduled maintenance – 20 December 2020

Refworks homepage

A scheduled system maintenance period for the Refworks platform will begin Sunday 20 December 2020, between 04:00 and 06:00(UK time).  During this two hour period the following services will unavailable:

  • Proquest Refworks
  • Write-n-Cite (Legacy Refworks and new Refworks)
  • Refworks Citation Manager
  • Refworks Citation Manager – Hangul
  • Refworks for Google Docs

Refworks – scheduled maintenance – 10 May 2020

Refworks homepage

A scheduled system maintenance period for the Refworks platform will begin Sunday 10 May 2020, between 02:00 and 14:00(UK time).  During this twelve hour period the following services will unavailable:

  • Legacy Refworks
  • Proquest Refworks
  • Refworks Citation Manager
  • Write-n-Cite

‘New’ RefWorks maintenance downtime, 21 March 2020

New RefWorks logo

THE ‘NEW’ REFWORKS (v3) service will be unavailable from 09:00 (UK time) on Saturday 21 March 2020 for around four hours, due to essential upgrade work.

The following components of RefWorks will be affected:

  • RefWorks v3
  • RefWorks Citation Manager
  • Write-N-Cite (connection to v3 RefWorks)
  • Refworks for Google Docs

Users of RefWorks v3 will be alerted to the upcoming outage period through the in-app notification feature.

ProQuest platform – scheduled maintenance – 9 February 2020

Search ProQuest platform

A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 9 February 2020, between 3:00 and 15:00 (UK time).

This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the first six hour period, 3:00 to 9:00 (UK time).

And upon completion of the maintenance window, for an additional six hours from 9:00 to 15:00, automatic citation functionality and MyResearch account access will continue to be unavailable:

  • Alexander Street Press
  • EBook Central
  • RefWorks
  • Syndetics solutions
  • All databases on the search.proquest.com platform, namely:
    • Academic Video Online‎
    • Applied Social Sciences Index & Abstracts (ASSIA)‎ (1987 – current)
    • Art, Design & Architecture Collection‎ (1973 – current)
    • Art and Architecture Archive‎ (1895 – 2005)
    • Australian Education Index‎ (1977 – current)
    • Avery Index to Architectural Periodicals‎ (1934 – current)
    • British Periodicals‎ (1681 – 1939)
    • Country Life Archive‎ (1897 – 2005)
    • Digital National Security Archive‎
    • Entertainment Industry Magazine Archive‎ (1880 – 2000)
    • ERIC‎ (1966 – current)
    • Humanities Index‎ (1962 – current)
    • International Bibliography of the Social Sciences (IBSS)‎ (1951 – current)
    • MLA International Bibliography‎ (1926 – current)
    • Periodicals Archive Online‎
    • PILOTS: Published International Literature On Traumatic Stress‎ (1871 – current)
    • ProQuest Central‎ (1970 – current)
      • ABI/INFORM Collection (1971 – current)
      • Accounting, Tax & Banking Collection (1971 – current)
      • Arts & Humanities Database information
      • Asian & European Business Collection (1971 – current)
      • Australia & New Zealand Database information
      • Biology Database (1998 – current)
      • Business Market Research Collection (1986 – current)
      • Canadian Business & Current Affairs Database information
      • Canadian Newsstream information
      • Career & Technical Education Database information
      • Computing Database (1998 – current)
      • Continental Europe Database information
      • Criminal Justice Database (1981 – current)
      • East & South Asia Database information
      • East Europe, Central Europe Database information
      • Education Database (1988 – current)
      • Family Health Database information
      • Global Breaking Newswires information
      • Health & Medical Collection information
      • Health Management Database information
      • India Database (1998 – current)
      • International Newsstream information
      • Latin America & Iberia Database information
      • Library Science Database (1970 – current)
      • Linguistics Database information
      • Middle East & Africa Database information
      • Military Database information
      • Nursing & Allied Health Database information
      • Political Science Database (1985 – current)
      • Psychology Database information
      • Public Health Database information
      • Publicly Available Content Database information
      • Religion Database (1986 – current)
      • Research Library information
      • Science Database information
      • Social Science Database information
      • Sociology Database (1985 – current)
      • Telecommunications Database (1995 – current)
      • Turkey Database information
      • UK & Ireland Database information
      • US Newsstream (1980 – current)
    • ProQuest Dissertations & Theses Global‎
    • PsycARTICLES‎ (1894 – current)
    • PsycINFO‎ (1806 – current)
    • PsycTESTS‎
    • Sociological Abstracts‎ (1952 – current)
      • Social Services Abstracts (1979 – current)
      • Sociological Abstracts (1952 – current)
    • Trench Journals and Unit Magazines of the First World War‎ (1914 – 1919)
    • The Vogue Archive‎
    • The Women’s Wear Daily Archive‎

Refworks – scheduled maintenance – 21 Dec 2019

Refworks homepage

A scheduled system maintenance period for the Refworks platform will begin Saturday 21 December 2019, between 06:00 and 16:00(UK time).  During this ten hour period the following services will unavailable:

  • Legacy Refworks
  • Proquest Refworks
  • Refworks Citation Manager
  • Write-n-Cite

Proquest Refworks – scheduled maintenance – 20 April 2019

PROQUEST REFWORKS WILL be conducting scheduled maintenance for approximately 1 hour on 20 April 2019 between 15:00 and 16:00.

They have advised that during this time new Refworks will be offline.

Write-n-Cite will be available offline, but users will not be able to sync their references with Refworks.

All existing references will be maintained and available at the end of the maintenance window.

Refworks homepage