The Nexis UK technical team have now resolved the recent issue of authentication errors when attempting to access Nexis UK from both on and off campus.
Access should now be available for both staff and students.
Nexis UK have apologised for the length of the outage and any disruption this may have caused.
We have received reports of an authentication error message when attempting to access Nexis UK from both on and off campus.
We are currently working with Nexis UK support to try and resolve this issue.
Some users are reporting an authentication error message when attempting to access Nexis UK both on and off campus.
We are working with Nexis UK support to try and resolve this issue.
Access to Nexis UK for both on and off-campus users has been restored.
Both on and off-campus options from Find Databases now redirect via NTU single sign-on to the home page of the platform once successfully logged in.
Links to individual titles from within Library OneSearch are in the process of being restored and should be available shortly.
We are currently working with Nexis UK to investigate access problems to Nexis UK for both on and off-campus users.
Attempts to sign in result in a failure message.
A further update will follow once access to the Nexis UK platform is confirmed as restored.
THE LIBRARY IS working with colleagues in Information Systems and external providers to reinstate access to the Lexis Library and the Nexis UK platforms, access to which are currently unavailable on-campus and off-campus.
Attempts to log in to either service using a university username and password resolve to an error page.
A further update will follow once access to both Nexis UK and Lexis Library is confirmed as working normally once more.
The technical team at Lexis are investigating an issue which is preventing login requests to both the Lexis Library and Nexis UK services from completing successfully.
Requests from the Find Databases service of Library OneSearch resolve to an error page that reports a problem in the communication exchange between the Lexis platform and NTU’s single sign-on environment.
A further update will follow once the issue is confirmed as resolved.
UPDATED, 17 February 2017 – 13:54:
Lexis’ support team have updated the library as follows:
We are currently experiencing an on-going issue with the LexisNexis academic sites and our network engineers are already aware of this error that you are getting and are now working to resolve this as soon as possible. As of now, we do not have a turnaround time to when will this be fixed, but I will send you an update as soon as the issue gets resolved. We would like to apologize for any inconvenience that this has caused you.
UPDATED, 17 February 2017 – 22:24:
While Lexis’ team continue to work on the underlying technical issues, the access URLs for both Nexis UK and Lexis Library have been updated in Library OneSearch in an attempt to provide a more stable access experience.
Following a detailed review by the Research Support and Learning and Teaching teams, a number of changes have been made to the list of resources made available through the Find Databases service of Library OneSearch (which will also be reflected, later today, in searches in the ‘All’ search tab of LOS). The changes are detailed below:
New entries have been created for the following resources:
- Galaxy: Business and Commerce
- House of Commons Parliamentary Papers
- IDS Employment Law Brief
- Nottingham City Council Planning and Building Control web pages
The following resources have been withdrawn from the Find Databases service:
- Academic Info
- AHDS Visual Arts
- BUBL Link
- Census Dissemination Unit
- Census Interaction Data Services
- ESDS (Economic and Social Data Service)
- eiNET: Business and Commerce
- Global Legal Information Network
- House of Commons Parliamentary Papers (HCPP) – 18th Century
- House of Commons Parliamentary Papers (HCPP) – 19th Century
- House of Commons Parliamentary Papers (HCPP) – 20th Century
- IDS Online
- Interior Internet
- International Criminal Law: a selective resource guide
- Iraqgate: Saddam Hussein, US Policy and the Prelude to the Persian Gulf War, 1980–1994
- Law on the web
- Literary Resources on the Net
- MCEER (Multidisciplinary Center for Earthquake Engineering)
- OECD Main Economic Indicators
- Oxford University Library Catalogue
- Samples of Anonymised Records from the Census Microdata Unit
- Stationery Office, The
- Trade Association Forum
- Trading Standards Specialist
- Trend Report 2007
- Textile Technology Index (EBSCO)
- US Nuclear Non-Proliferation Policy, 1945–1991
- Women’s Studies Database
- WWW Virtual Library: Archnet
The entries for the following resources have been updated. Updates include: amended access URLs, changed help and guidance information, updated subject category assignments and revised descriptions:
- 10 Downing Street
- a-n (The Artists Information Company)
- ABELL (Annual Bibliography of English Language and Literature)
- Academic Search Complete
- Acts of the UK Parliament
- Alexander Street Press (audio-visual collection)
- American Film Scripts Online (Alexander Street Press)
- American National Election Studies
- Art and Architecture Archive (ProQuest)
- Art Full Text (EBSCO)
- ASCE Civil Engineering Database
- BAILII (British and Irish Legal Information Institute)
- Biosciences Image Bank
- BoB (Box of Broadcasts)
- BRAD Insight
- British and Irish Women’s Letters and Diaries 1500-1950 (Alexander Street Press)
- British Education Index (EBSCO)
- British Film Institute (BFI) InView
- British Library Catalogue
- British Library Sounds
- British Newspapers 1600-1900
- British Periodicals 1680s-1930s
- British Progressive Links – the left and more
- British Standards
- Business Source Complete (EBSCO)
- Cardiff Index to Legal Abbreviations
- Census Support: Flow data
- Child Development and Adolescent Studies
- Church Measures
- Cochrane Library
- CogPrints (Cognitive sciences eprint archive)
- Constitution Finder
- Construction and Building Abstracts
- The Court of Justice of the European Communities and the Court of First Instance (CURIA)
- CPAG (Child Poverty Action Group)
- Creative Club
- Criminal Justice Abstracts
- Defining Gender, 1450-1910
- Digimap Ordnance Survey Data Collection
- Digital National Security Archive
- Early English Books Online – EEBO
- ECCO – Eighteenth Century Collections Online
- Educational Administration Abstracts (EBSCO)
- Entertainment Industry Magazine Archive (ProQuest)
- ERIC (Educational Resources Information Center) (EBSCO)
- Estates Gazette Interactive
- European Court of Human Rights Judgments
- European Research Papers Archive
- Family Law Online
- Foreign Relations of the United States
- Halifax House Price Index
- History and Politics Out Loud (HPOL)
- House Price Index
- Hague Conference on Private International Law, The
- House of Lords Judgments
- IBSS (International Bibliography of the Social Sciences)
- IOP Journals (IOP)
- Information Asset Register
- Institute of Civil Engineers Virtual Library
- Intellectual Property Office
- Internet Encyclopedia of Philosophy, The
- JISC Historic Books
- JISC MediaHub
- John Johnson Collection
- Keele Guides to Government & Politics on the internet, The
- Key Note
- Key Skill: Animal Anatomy and Physiology Collection
- Land of Lost Content
- Legal resources in the UK and Ireland
- LexisPSL (Professional Support Lawyer)
- Linguist List, The
- LION (Literature Online)
- Live court listings
- NBS Educator
- NBS TV
- Nexis UK
- Nottingham Insight
- OAPEN Library
- Oxford Dictionary of National Biography
- Oxford English Dictionary
- Passport GMID
- Picture Post Historical Archive
- PILOTS Databases
- Planning Portal
- Political resources on the Net
- Practical Law
- Proceedings of the Old Bailey
- ProQuest Central
- ProQuest Dissertations & Theses – UK and Ireland (ProQuest)
- Public Bill Committee Debates
- The Public Whip
- Regional Business News (EBSCO)
- RIBA Product Selector
- Royal Town Planning Institute
- RSC (Royal Society of Chemistry) journals
- SAE Technical Papers
- Science Classic (AAAS)
- Scopus (Elsevier)
- Social Services Abstracts
- Social Care Online
- Society for Computers and Law: The IT Law Community
- Sociological Abstracts
- Sociological Tour through Cyberspace, A
- Studies on Women and Gender Abstracts
- Supreme Court Applications
- Supreme Court – Decided Cases
- The Times Digital Archive
- Times Literary Supplement Historical Archive
- Trench Journals and Unit Magazines of the First World War
- TRILT (Television and Radio Index for Learning and Teaching)
- UK Government Web Archive
- UK Parliament
- UNESCO Data Centre
- United Nations Documentation
- Utilitarianism Resources
- Vision of Britain through Time
- Vogue Archive, The
- Web of Science
- WGSN (Worth Global Style Network)
- WGSSLINKS: Women and Gender Studies Web Sites
- World Bank Data and Statistics
- World Economic Outlook Databases
- World Population Prospects
If you’d like any further information about the specific changes that have been made to any of the resources listed above, please get in touch.
Scheduled maintenance work on the Lexis and Nexis platforms on Saturday 16 March 2013 will result in intermittent access and/or service interruption for most of the day. The company has published different ‘at risk’ periods in different communications, the longest of which is 04:00 to 17:00 GMT.
For LLR customers, the affected services are:
- Nexis UK
Lexis have confirmed that the problems preventing Shibboleth authentication on the Lexis Library and Nexis services have now been resolved.
Access to those services is now working normally again – and information in eSearch has been updated accordingly.
If you encounter any further difficulties accessing either service, please send full details to the eServices team (including any on-screen error messages).
LexisNexis report that the problems affecting the Nexis UK service earlier this week have been resolved – all services should now be operating normally.
Please contact the eServices team if you continue to encounter access problems to the resource.
A temporary problem affecting one of the authentication servers for the Nexis UK service is preventing some customers from accessing the service using an Athens username and password.
When the problem occurs, the customer login credentials are rejected and the following error message displays in the Athens login screen.
There was a problem processing your request. If the problem persists, please contact your local Athens administrator.
This problem occurs for customers who are either (a) logging in to the service for the first time ever; or, (b) logging in to the service for the first time from a different computer, or (c) logging into the service for the first time using a different browser (such as Firefox, rather than IE).
Library colleagues and university staff members who have previously accessed the service from their regular workstations (using their prefered browser) should not experience the same problems.
Unfortunately, there is no workaround for this problem for affected customers; but Nexis expect that technical work scheduled for this evening should correct the problem.
A further update will be provided once Nexis have confirmed that the service is again working normally.