Updates on electronic resources from the library of Nottingham Trent University
THE TECHNICAL ISSUES that were preventing authenticated access to the Nexis UK database (reported on 31 May) have now been resolved.
Access to the platform is now available once again through the Find Databases service using a university username and password.
We are currently investigating reports of access issues, both on and off campus, for Nexis UK and we are working with LexisNexis support to try and resolve this.
Attempts to sign in are being met with an authentication error message.
The Nexis UK technical team have now resolved the recent issue of authentication errors when attempting to access Nexis UK from both on and off campus.
Access should now be available for both staff and students.
Nexis UK have apologised for the length of the outage and any disruption this may have caused.
We have received reports of an authentication error message when attempting to access Nexis UK from both on and off campus.
We are currently working with Nexis UK support to try and resolve this issue.
Some users are reporting an authentication error message when attempting to access Nexis UK both on and off campus.
We are working with Nexis UK support to try and resolve this issue.
Access to Nexis UK for both on and off-campus users has been restored.
Both on and off-campus options from Find Databases now redirect via NTU single sign-on to the home page of the platform once successfully logged in.
Links to individual titles from within Library OneSearch are in the process of being restored and should be available shortly.
We are currently working with Nexis UK to investigate access problems to Nexis UK for both on and off-campus users.
Attempts to sign in result in a failure message.
A further update will follow once access to the Nexis UK platform is confirmed as restored.
THE LIBRARY IS working with colleagues in Information Systems and external providers to reinstate access to the Lexis Library and the Nexis UK platforms, access to which are currently unavailable on-campus and off-campus.
Attempts to log in to either service using a university username and password resolve to an error page.
A further update will follow once access to both Nexis UK and Lexis Library is confirmed as working normally once more.
The technical team at Lexis are investigating an issue which is preventing login requests to both the Lexis Library and Nexis UK services from completing successfully.
Requests from the Find Databases service of Library OneSearch resolve to an error page that reports a problem in the communication exchange between the Lexis platform and NTU’s single sign-on environment.
A further update will follow once the issue is confirmed as resolved.
UPDATED, 17 February 2017 – 13:54:
Lexis’ support team have updated the library as follows:
We are currently experiencing an on-going issue with the LexisNexis academic sites and our network engineers are already aware of this error that you are getting and are now working to resolve this as soon as possible. As of now, we do not have a turnaround time to when will this be fixed, but I will send you an update as soon as the issue gets resolved. We would like to apologize for any inconvenience that this has caused you.
UPDATED, 17 February 2017 – 22:24:
While Lexis’ team continue to work on the underlying technical issues, the access URLs for both Nexis UK and Lexis Library have been updated in Library OneSearch in an attempt to provide a more stable access experience.
Following a detailed review by the Research Support and Learning and Teaching teams, a number of changes have been made to the list of resources made available through the Find Databases service of Library OneSearch (which will also be reflected, later today, in searches in the ‘All’ search tab of LOS). The changes are detailed below:
New entries have been created for the following resources:
The following resources have been withdrawn from the Find Databases service:
The entries for the following resources have been updated. Updates include: amended access URLs, changed help and guidance information, updated subject category assignments and revised descriptions:
If you’d like any further information about the specific changes that have been made to any of the resources listed above, please get in touch.
Scheduled maintenance work on the Lexis and Nexis platforms on Saturday 16 March 2013 will result in intermittent access and/or service interruption for most of the day. The company has published different ‘at risk’ periods in different communications, the longest of which is 04:00 to 17:00 GMT.
For LLR customers, the affected services are:
Lexis have confirmed that the problems preventing Shibboleth authentication on the Lexis Library and Nexis services have now been resolved.
Access to those services is now working normally again – and information in eSearch has been updated accordingly.
If you encounter any further difficulties accessing either service, please send full details to the eServices team (including any on-screen error messages).
eResource updates 
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