Category: Outage and service issues

e-Duke Journals Scholarly Expanded Collection – off campus access issues

Jill Walker - Applications & Technical Services Team

There is still currently an off campus sign-in problem for Highwire Press e-Duke Journals Scholarly Expanded Collection.

The technical team at Duke University Press have now restored Nottingham Trent University to the UK Access institution list, however choosing this option and signing in reloads the journals home page rather than the article page.

Once the original article is rediscovered full text access is enabled.

The technical team at Duke University Press are still investigating this issue.

**Update 15 June 2018 – sign in issues now fully resolved.  After a successful sign in the article page is returned with full text access.**

Duke University Press homepage

Off-campus access issues affecting Bloomsbury Collections

eSystems Team

We are currently experiencing problems with accessing content on the Bloomsbury Collections platform from off-campus.

The cause of the problem is under investigation.

E1

Box of Broadcasts – scheduled maintenance – 01 February 2018

Jill Walker - Applications & Technical Services Team

A scheduled maintenance period for the Box of Broadcasts platform is due on Thursday 01 February 2018 between 07:00 and 09:00.  The provider advises that the service may be at risk during these times.

BoB - new platform

Sage journals – intermittent sign in issues off campus

Jill Walker - Applications & Technical Services Team

Currently there is an issue with accessing Sage journal articles off campus.  When using Chrome and Firefox browsers some attempts to sign in result in an error message.  IE11 appears to be unaffected at present.

As this appears to be an intermittent issue following attempts to sign in via Chrome and Firefox may work.  The cause of the problem is under investigation.

sage sign in error page

Taylor & Francis ebooks – off-campus access restored

eSystems Team

Taylor & Francis have now fixed the issue that was preventing access to their ebooks from off-campus.

So any problems accessing T&F books that show as available in LOS should be passed on to the eSystems team.

Taylor & Francis ebooks

Box of Broadcasts – scheduled maintenance – 07 December 2017

Jill Walker - Applications & Technical Services Team

A scheduled maintenance period for the Box of Broadcasts platform is due on Thursday 07 December 2017 between 07:00 and 09:00.  The provider advises that the service may be at risk during these times.

BoB - new platform