Updates on electronic resources from the library of Nottingham Trent University
Browns Books is advising that maintenance and upgrades of its VLeBooks platform will be taking place on the weekend of 2nd & 3rd March 2024, affecting the availability of the VLe Reader during these two days.
FOLLOWING RECENT SECURITY enhancements to the configuration of NTU’s Single Sign On environment (which enables staff and students to log in to online resources using their university username and password), library customers are more likely to occasionally encounter a ‘stale request’ error.
This error can occur for a number of reasons, but its most frequent cause is that some of the session information stored in the user’s web browser has timed out, and is therefore no longer acceptable to the SSO system. The most effective and reliable solution to the problem is to clear the cache on the requesting browser and then sign in afresh.
The ‘stale request’ error has been generating regular service queries for library teams from staff and students, who are understandably unsure what the error means or how to resolve it.
The ‘out of the box’ error response in the SSO system provides no next-step guidance.
Working with colleagues in Digital Technologies, the library has now been able to arrange the deployment of a customised error response in the SSO environment, which returns a more meaningful message and which includes links to online guidance on cache clearing and further support. (As the SSO system supports authenticated access to a wide range of university applications and systems, it’s appropriate for the main Service Desk to triage any service calls which might arise.)
The new response message will appear in the browser as in the screenshot below:
The text of the new response message is as follows:
Authentication error: please clear your browser cache!
A technical problem has occurred which is causing your login request to this resource to be rejected.To ensure that you’re able to authenticate successfully, you’ll first need to clear the sign-in data cached by your browser before trying again to access this resource.
The Digital Technologies team at Nottingham Trent University provide an up-to-date walkthrough which explains how to clear the cache of all the most popular browsers. Follow the simple steps in the How to clear your Cache on iPad, PC and Mac guide.
If the problem persists after clearing your cache, please contact support@ntu.ac.uk, with details of your device, browser and the resource you are trying to access.
The previously reported issue have been resolved, and the Kortext reader is now working properly.
The previously reported issue has now been resolved and our CIPD Kogan Page books are once again accessible online via Library OneSearch and resource lists.
We are currently experiencing some issues with loading titles on the Kortext web browser. You may see the following error message when trying to read a book on screen:
Thank you for your patience while the supplier is working on a fix.
The Kortext app should load books as normal and can be used in the meantime. The app is downloadable from the Account dropdown menu on the top right corner. When prompted to log in, use your NTU email address and you will be redirected to the institutional sign-on page.
We are currently experiencing a loss of access for several of our CIPD Kogan Page books, with links returning the following error message: ‘Connection refused by ebs-patron.eb20.com, please try again later’.
Thank you for your patience while we working with the supplier to resolve this technical issue.
A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Wednesday 14 February 2024 at 13:00.
The provider advises that the service should be considered ‘at risk’ during this time.
The recent authentication issues for Rock’s Backpages have now been fixed by the databased provider.
Access is available both on and off-campus using the University username and password.
Following the security warnings issues at the end of last week (1 – 2 Feb 2024) the library bookings pages appear to be working again.
Should you experience any similar warning page please report this to the library.
We are currently experiencing issues when trying to access the librarybookings.ntu.ac.uk site using Chrome and Edge. Access to the site is blocked and a security warning appears.
Use of the Firefox browser appears to be okay.
We are working with the provider and our digital technologies team to try and resolve this as soon as possible.
eResource updates 
You must be logged in to post a comment.