LexisNexis report that the problems affecting the Nexis UK service earlier this week have been resolved – all services should now be operating normally.
Please contact the eServices team if you continue to encounter access problems to the resource.
Category: Nexis UK
Nexis UK – Athens authentication problems
A temporary problem affecting one of the authentication servers for the Nexis UK service is preventing some customers from accessing the service using an Athens username and password.
When the problem occurs, the customer login credentials are rejected and the following error message displays in the Athens login screen.
There was a problem processing your request. If the problem persists, please contact your local Athens administrator.
This problem occurs for customers who are either (a) logging in to the service for the first time ever; or, (b) logging in to the service for the first time from a different computer, or (c) logging into the service for the first time using a different browser (such as Firefox, rather than IE).
Library colleagues and university staff members who have previously accessed the service from their regular workstations (using their prefered browser) should not experience the same problems.
Unfortunately, there is no workaround for this problem for affected customers; but Nexis expect that technical work scheduled for this evening should correct the problem.
A further update will be provided once Nexis have confirmed that the service is again working normally.
Nexis UK and SFX
The SFX Knowledge Base has been updated to ensure that all newspapers and electronic journals that were previously individually listed on the Lexis Nexis Executive platform now redirect to Nexis UK. As all of the European Lexis platforms are still not yet OpenURL compliant, all of the title links only resolve the customer to the ‘homepage’ of the platform.
LexisNexis Business and News rebranded as ‘Nexis UK’
LexisNexis has rebranded the new ‘LexisNexis Business and News’ service as Nexis UK, with immediate effect.
The resource has been retitled in eSearch as ‘Nexis UK’. The access URL to the service has also been updated.
Database title searches for ‘LexisNexis Business and News’ in eSearch will now return ‘Nexis UK’.
All of the previous Sub-Category assignments for ‘LexisNexis Business and News’ have been transfered to Nexis UK.
eResource updates 