RefWorks: account access issues

RefWorks logo (RefWorks v3)

THE LIBRARY IS working with colleagues in Digital Technologies and the technical support team at RefWorks to reinstate access to version 3 of the RefWorks platform – which is currently unavailable for existing account holders.

At present, attempts to log in to RefWorks v3 resolve to a ‘Start using RefWorks’ page (see illustration below). This is not expected behaviour, and existing users will not be able to complete the ‘one-time reassociation’ process and will find themselves stuck in a loop.

The issue has been logged with RefWorks Support as an urgent case, and an update will follow once access has been reinstated.

Access to the legacy RefWorks v2 platform is currently unaffected.

UPDATE, 27 May 2022: Affected staff and students can reset their RefWorks account (in order to log in successfully using their university username and password) by following these instructions.

RESOLVED: Shibboleth and eZproxy authentication issues

THE ISSUES AFFECTING authenticated access to some front-facing library services and platforms (reported earlier today) have now been resolved.

Access to all publisher sites and resources reliant on eZproxy authentication for off-campus access has been reinstated. Authenticated access to the Worktribe research management application is also available once again.

Shibboleth and eZproxy authentication issues

Code block

THE DIGITAL TECHNOLOGIES team has this morning deployed some planned updates to the university’s authentication environment which have caused temporary interruptions in access to some services.

Resources which rely on eZproxy authentication for off-campus access are currently unavailable (with requests resulting in an error message). Access to the Worktribe research management system is similarly affected.

The impacted platforms and services are those that have a unique, customised integration with the university’s authentication environment – so library resources that rely on standard Shibboleth-based Single Sign-on are continuing to work normally.

The DT and library teams are working with third-party suppliers to reinstate access to the affected platforms and applications as soon as possible.

A further update will follow once these issues have been resolved.

Resolved: Access to CIS and OHSIS

ACCESS TO BOTH the Construction Information Service (CIS) and the Occupational Health and Safety Information Service (OHSIS) has been reinstated following the loss of authenticated access reported on Monday.

Access to these services is now through different modules of the new IHS Markit platform (part of S&P Global).

The library is working with both Digital Technologies and the technical team at S&P Global to reinstate authenticated access to the service using the university’s Single Sign-on framework.

In the meantime, access is once again available by means of an individual account registration (associated with an NTU staff or student email address).

Illustrated guides to the registration process have been added to the Find Databases listing for CIS and OHSIS – along with the dedicated new registration link.

Access to CIS (Construction Information Service) Database currently unavailable

Attempts from NTU users to access CIS (Construction Information Service) are currenty resulting in an error message.

We are working with the service provider to resolve this issue as soon as possible.

Updated resource: Bloomsbury Fashion Central

The Bloomsbury Fashion Central resource has re-launched today on a brand new platform.

On and off campus access to the new platform remains unchanged, and links are available from the Find Databases page. All previously saved or bookmarked links to items will automatically redirect, and there is the option to create a new personal account and add them there.

The upgraded resource is described as follows:

Bloomsbury Fashion Central is a digital hub for interdisciplinary research in fashion and dress. It includes major reference works, articles, eBooks, video content, runway and backstage photos from fashion shows, and tens of thousands of images from museums around the world. There are three resources to explore:

The Berg Fashion Library contains over 100 eBooks, more than 13,000 colour images and other reference works.

This is complemented by the Fairchild Books Library, which includes another 150 eBooks on all aspects of fashion.

Finally, the Fashion Photography Archive covers forty years of contemporary fashion history and contains over 750,000 images.

Update: Westlaw and Practical Law access issues

ATTEMPTS TO LOG in to both Westlaw and Practical Law continue to resolve to an error page for some users indicating the absence of a ‘valid registration key’.

If you experience this error please report it to the library at so steps can be taken to enable access.

The library continues to work with Thomson Reuters to resolve this technical issue.