A scheduled maintenance period for the Box of Broadcasts platform is due on Thursday 09 November 2017 between 07:30 and 09:30. The provider advises that the service may be at risk during these times.
Westlaw’s International Materials: access now restored
The technical team at Westlaw have now fixed the issue where an error message occured when multiple people were trying to access International Materials. More than one person can now access the service simultaneously.
Entitlement confirmed on AIP Scitation site
After an investigation the subscription that we have with AIP Scitation is for Journal of Applied Physics Online section of the site. The rest of the Scitation site may contain content that NTU staff and students are not entitled to access.
Access issue affecting AIP Scitation
Currently there is an issue preventing access to Scitation online content from off-campus and non-free content on campus. The cause of the problem is under investigation.
Box of Broadcasts – scheduled maintenance – 02 November 2017
A scheduled maintenance period for the Box of Broadcasts platform is due on Thursday 02 November 217 between 07:30 and 09:30. The provider advises that the service may be at risk during these times.
Refworks available once more
The technical team at Proquest have now fixed the issues with Refworks and access has been restored.
Refworks currently unavailable
The Refworks site is currently unavailable. Attempts to log in result in a time out error message.
The technical team at Proquest (the provider) are currently working on a fix for this issue.
Off campus access to Duke University press online journals restored
The technical team at Duke University press online have applied a fix which has resolved the off campus sign in access issues we were experiencing over the last few days.
Access to full text articles within our subscription are now re-enabled via the institutional log in.
Westlaw’s International Materials: intermittent access issues
There is currently an ongoing issue when trying to access International Materials from within the Westlaw UK database both on and off campus.
Some users may get the following message when trying to access: “All available seats are currently in use…”
As this is an intermittent problem, further attempts to access may be successful.
The library is currently awaiting a reply from the database provider about this issue.
Access issues with Duke University press online
Currently there is an issue preventing access to Duke University Press online content from off-campus. The cause of the problem is under investigation.
Box of Broadcasts: radio clip feature error
The ‘clip’ feature on the Box of Broadcast platform (which provides access to recordings of free-to-air radio and television programmes for the education sector) is currently not available for radio content (TV content is unaffected). ‘Clipping’ allows a pertinent section of a longer recording to be highlighted and given its own deep-link URL.
When attempting to play a saved ‘clip’ from a radio broadcast, the following on-screen error appears:
The media could not be loaded, either because the server or network failed or because the format is not supported.
When the page is refreshed, as advised, the following on-screen error displays: “HLS playlist request error at: [URL]”
The Box of Broadcast support team advise that a solution to this issue is being treated as a priority, but no resolution date has yet been confirmed.
In the meantime, it remains possible to link to a (whole) radio broadcast, and advise listeners of the relevant start and end times of the recommended segment of the programme.
Access to MyiLibrary has been restored
Access to the Myilibrary has now been restored
eResource updates 
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