Updates on electronic resources from the library of Nottingham Trent University
MIMAS report that the problems affecting the Web of Knowledge service earlier today have been confirmed as resolved – all services should now be operating normally.
Please contact the eServices team if you continue to encounter access problems to WoK resources.
The Web of Knowledge service is experiencing technical problems which may lead to some users finding slowness or problems with access. Engineers are working to fix this, but customers may experience difficulties with the following services:
Arts & Humanities Citation Index
ISI Proceedings
Journal Citation Reports
Science Citation Index
Social Sciences Citation Index
Web of Knowledge
Web of Science
A further update will be provided when it has been confirmed that the service is operating normally once again.
LexisNexis report that the problems affecting the Nexis UK service earlier this week have been resolved – all services should now be operating normally.
Please contact the eServices team if you continue to encounter access problems to the resource.
A temporary problem affecting one of the authentication servers for the Nexis UK service is preventing some customers from accessing the service using an Athens username and password.
When the problem occurs, the customer login credentials are rejected and the following error message displays in the Athens login screen.
There was a problem processing your request. If the problem persists, please contact your local Athens administrator.
This problem occurs for customers who are either (a) logging in to the service for the first time ever; or, (b) logging in to the service for the first time from a different computer, or (c) logging into the service for the first time using a different browser (such as Firefox, rather than IE).
Library colleagues and university staff members who have previously accessed the service from their regular workstations (using their prefered browser) should not experience the same problems.
Unfortunately, there is no workaround for this problem for affected customers; but Nexis expect that technical work scheduled for this evening should correct the problem.
A further update will be provided once Nexis have confirmed that the service is again working normally.
UK PubMed Central has been added as a separate resource in eSearch (alongside the existing listing for PubMed). Access is unrestricted, on-campus and off-campus. The resource is described as follows:
Based on PubMed Central (PMC), the U.S. National Institutes of Health (NIH) free digital archive of biomedical and life sciences journal literature, UK PubMed Central provides a stable, permanent, and free-to-access online digital archive of full-text, peer-reviewed research publications.
Five new collections of Hein Online ejournal and eBook content have been activated in SFX. These materials have been previously accessible through the HeinOnline interface, but not discoverable as individual items through SFX.
A range of new free ejournal and eBook content has been activated in SFX. These collections are either Open Access materiial; or are subscription materials for which embargoed archival access is free. The list and count of titles, and a sample SFX link are provided below. (Catalogue records for the ejournal content will be added to the Library Catalogue in December).
Following feedback about the way that ‘deep-links’ from the eSearch home page to MetaSearch Categories were resolving; the underlying linking syntax has been revised to ensure that the ‘ALL’ Sub-Category of the selected Category will be selected and displayed at the end of the eSearch login process. (In some cases, the Category/Sub-Category display was not resolving correctly after login.)
MIMAS report that the problems affecting the Web of Knowledge service earlier today have been confirmed as resolved – all services should now be operating normally.
Please contact the eServices team if you continue to encounter access problems to WoK resources.
The Web of Knowledge service is experiencing technical problems which are leading to failed connections and page ‘time outs’. Engineers are working to fix the problem, but customers are likely to be experience difficulties accessing the following services:
For those WoK services that are so enabled, it is still currently possible to carry out successful remote and metasearch requests in eSearch, and to send the resulting data to SFX – but connections to the WoK native interface are still likely to fail.
A further update will be provided when it has been confirmed that the service is operating normally once again.
Eduserv’s engineers were able to fix the problems affecting Athens authentication overnight, so it is now possible to login to LLR resources which require an Athens username and password.
The service alert has been removed from eSearch.
If you continue to encounter any problems, please contact eServices with: the details of the resource concerned; and copies of any error messages which appear on screen.
Problems with Athens authentication are continuing into this evening. The problem is affecting all universities and colleges which make use of the Athens service. Most customers may continue to be unable to login to Athens authenticated resources, and will see error message like the examples below. The problem may be continuous or intermittent.
Eduserv report that their technicians “are investigating this problem as a matter of urgency and working to restore service as soon as possible.”
It is very possible that Eduserv will be able to correct the problem in the next few hours, however the general guidance for customers who continue to experience problems using their Athens credentials during this evening is:
“LLR apologies for the temporary loss of access to electronic resources which require an Athens username and password for access. The organisation which manages Athens authentication for British universities is working to correct the technnical problems which are hampering the service and hope to have a solution in place shortly.
Electronic resources that can be accessed directly on-campus, or which require a university username and password for access continue to be accessible.”
An note has been added to the eSearch home page alerting customers to the issue.
Further updates will follow tomorrow.
eResource updates 
You must be logged in to post a comment.