Athens authentication to electronic resources – continuing service problems

Problems with Athens authentication are continuing into this evening. The problem is affecting all universities and colleges which make use of the Athens service. Most customers may continue to be unable to login to Athens authenticated resources, and will see error message like the examples below. The problem may be continuous or intermittent.

Eduserv report that their technicians “are investigating this problem as a matter of urgency and working to restore service as soon as possible.”

It is very possible that Eduserv will be able to correct the problem in the next few hours, however the general guidance for customers who continue to experience problems using their Athens credentials during this evening is:

“LLR apologies for the temporary loss of access to electronic resources which require an Athens username and password for access. The organisation which manages Athens authentication for British universities is working to correct the technnical problems which are hampering the service and hope to have a solution in place shortly.

Electronic resources that can be accessed directly on-campus, or which require a university username and password for access continue to be accessible.”

An note has been added to the eSearch home page alerting customers to the issue.

Further updates will follow tomorrow.