Athens authentication to electronic resources – service problems

Eduserv are reporting technical problems with one of the servers used to manage Athens authentication to electronic resources. As a result, for many (if not all) staff and students it is currently not possible to login to resources which require an Athens username and password.

Various error messages may be reported by customers, such as:

“Authentication failed.
ATHENS Check token failed – code was 15”

“Authentication failed due to a system error. Please close the browser and try again.”

“You are not entitled to access this resource. Contact your Athens administrator.”

They are all cause by this same service difficulty.

We will update as soon as we have received confirmation from Eduserv that normal service has been restored.

In the meantime, if you’ve any specific queries, please contact eServices.