Problems affecting the Web of Knowledge service

Following a series of upgrades on the Web of Knowledge platform (to support the migration to a new WoK interface), unanticipated technical problems are affecting the service.

Thomson ISI-MIMAS advise:

“We are currently experiencing performance issues with Web of Knowledge access, search and navigation. Our technical staff is working to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your patience.”

For most off-campus customers, Shibboleth based authentication (using a university username and password) is unavailable, either through eSearch or direct in the WoK interface.

The affected services are:

* Arts and Humanities Citation Index
* BIOSIS Previews (Web of Science)
* Journal Citation Reports
* Science Citation Index
* Social Science Citation Index
* Web of Knowledge
* Web of Science (with Conference Proceedings)

Service alerts have been added to all of these resources in eSearch. A further update will follow once these service problems are confirmed as resolved

Library Catalogue – SFX, eSearch and other search connections

The LLR web site and NOW Library Catalogue search widgets have been confirmed as retrieving results from the upgraded v.20 of ALEPH on its new sever. Search connections from eSearch and SFX are also now configured to connect correctly, as do remote searches from RefWorks, Ulrich’s, Journal Citation Reports and a number of other external services.

Web of Knowledge / Web of Science service problems

MIMAS have confirmed that that there is currently a service problem affecting native interface searches in the Web of Knowlege and Web of Science platform. They report:

Please note there are problems with the service and Thomson Reuters are investigating as a matter of urgency. Our apologies to those users affected.

The affected services are:

  • Web of Knowledge
  • Web of Science
  • ISI Proceedings
  • Journal Citation Reports

Searches are frequently timing out or running very slowly, and screens within the interface are often not rendering or displaying properly. Remote searches and metasearching of enabled resources in eSearch are running normally, but links through from eSearch to the record in the native Web of Science interface are affected by the same problems.

eServices will update once MIMAS release more details.

Journal Citation Reports: Library Catalogue search

From within the Full View of a journal record on the ISI Web of Knowledge Journal Citation Reports, it is now possible to run an ISSN search directly on the LLR library catalogue. To activate the search, click on Go button next to the link in the bottom right-hand quarter of the screen (see illustration below).


New resource: Journal Citation Reports

Access has now been set up to Journal Citation Reports on the ISI-Web of Knowledge platform. Access is direct on-campus; Athens username and password is required for off-campus access. Two collections are available: JCR Science Edition (2005); JCR Social Science Edition (2005). The resource is described as follows:

Journal Citation Reports allows you to evaluate and compare journals using citation data drawn from over 7,500 scholarly and technical journals from more than 3,300 publishers in over 60 countries. It is the only source of citation data on journals, and includes virtually all areas of science, technology, and social sciences. Journal Citation Reports can show you the: most frequently cited journals in a field; the highest impact journals in a field; and the largest journals in a field. Citation and article counts are important indicators of how frequently current researchers are using individual journals. By tabulating and aggregating citation and article counts, JCR offers a valuable tool for journal evaluation and comparison.

Two way linking between the Ulrich’s Periodical Directory and ISI-Web of Knowledge is also available. Where a listing for a journal exists in JCR, a record display in Ulrich’s will offer a link to the relevant record in JCR (see illustration below [click on thumbnail for full-size version]):


For each journal listing in JCR a direct link to the record for the title in Ulrich’s is provided (see illustration below [click on thumbnail for full-size version]).


JCR does not support outbound OpenURL linking, so no direct connection from a JCR record to an SFX menu is possible. However, it may be possible to to provide a link from a JCR record to the listing for the journal in the LLR library catalogue (where a record for the title is available). Negotiations with JCR’s technicians are continuing on this. (The existing JCR: Social Sciences 1997-2001 networked CD-ROM will continue to be listed separately in eSearch and the subject web portal.)

Posted in JCR