Web of Knowledge – service problems

The Web of Knowledge service is experiencing technical problems which are leading to failed connections and page ‘time outs’. Engineers are working to fix the problem, but customers are likely to be experience difficulties accessing the following services:

  • Arts & Humanities Citation Index
  • ISI Proceedings
  • Journal Citation Reports
  • Science Citation Index
  • Social Sciences Citation Index
  • Web of Knowledge
  • Web of Science

For those WoK services that are so enabled, it is still currently possible to carry out successful remote and metasearch requests in eSearch, and to send the resulting data to SFX – but connections to the WoK native interface are still likely to fail.

A further update will be provided when it has been confirmed that the service is operating normally once again.