Resolved: log-in issues affecting multiple resources

Head of Discovery and Digital Futures

TECHNICAL ISSUES WHICH were preventing authenticated access to a number of online resources requiring university username and password for access have all now been resolved.

The problems arose on 31 October and prevented or limited authenticated access to a number of services, including the following:

  • Box of Broadcasts
  • HeinOnline
  • Lexis Library
  • Nexis UK
  • Westlaw

The library was able to establish alternate authenticated access routes to several of these resources, but unfortunately not in all cases.

With the technical issues resolved late in the evening of 8 November, authenticated access to all the affected resources is once again operating normally.

code fragment

Box of Broadcasts – access reinstated

Head of Discovery and Digital Futures

ACCESS TO THE Box of Broadcasts service, which was lost at the end of last month due to a technical problem that was causing authentication requests to fail, has now been reinstated.

Access to BoB is available once more on-campus and off-campus by university username and password.

BoB - new platform

HeinOnline – off-campus access reinstated

Head of Discovery and Digital Futures

OFF-CAMPUS ACCESS to the HeinOnline service, which had been affected by the same reported authenticated problems currently affecting other resources, has been reinstated.

Off-campus access to HeinOnline remains by university username and password. On-campus access to the service remains direct.

HeinOnline - proxied IP

Westlaw – off-campus access reinstated

Head of Discovery and Digital Futures

ACCESS TO WESTLAW from off-campus has been re-enabled in the library’s Find Databases service.

Off-campus access is available once again by university username and password (with access on-campus remaining direct).

The reported problems with the university’s preferred authenticated access route to Westlaw are continuing, but the library has been able to establish an alternative authentication method pending the resolution of these problems.

Westlaw - IP authenticated access

LexisLibrary: on-campus access reinstated

Head of Discovery and Digital Futures

THE ACCESS PROBLEMS affecting the Lexis Library service, reported on 31 October, are ongoing.

It has been possible this morning to reinstate on-campus access to LexisLibrary (which is now direct from any device connected to the university network); off-campus access is not yet available, but will be reinstated as soon as possible.

Lexis Library - IP authenticated access

Westlaw – on-campus access reinstated

Head of Discovery and Digital Futures

THE ACCESS PROBLEMS affecting the Westlaw platform, reported on 31 October, are ongoing.

It has been possible this afternoon to reinstate on-campus access to Westlaw (which is now direct from any device connected to the university network); off-campus access is not yet available, but will be reinstated as soon as possible.

Westlaw - IP authenticated access

Box of Broadcasts – login issues

Head of Discovery and Digital Futures

THE LIBRARY IS working with colleagues in Information Systems and external providers to reinstate access to the Box of Broadcasts service, access to which is currently unavailable on-campus and off-campus.

Attempts to log in to the service using a university username and password resolve to an error page.

A further update will follow once access to Box of Broadcasts is confirmed as working normally once more.

BoB - new platform

Lexis Library and Nexis UK – login issues

Head of Discovery and Digital Futures

THE LIBRARY IS working with colleagues in Information Systems and external providers to reinstate access to the Lexis Library and the Nexis UK platforms, access to which are currently unavailable on-campus and off-campus.

Attempts to log in to either service using a university username and password resolve to an error page.

A further update will follow once access to both Nexis UK and Lexis Library is confirmed as working normally once more.

Lexis Nexis logo

Westlaw – login issues

Head of Discovery and Digital Futures

THE LIBRARY IS working with the technical team at Westlaw to resolve a problem that is currently preventing login to the Westlaw platform.

Access requests from both on-campus and off-campus are currently resolving to an error page. A further update will follow once the issue is confirmed as resolved.

Westlaw - Shibboleth error

Completed: Shibboleth – brief outage – 23 October 2018

Head of Discovery and Digital Futures

THE SCHEDULED OUTAGE of the Shibboleth service completed this morning within the first hour of the two-hour ‘at risk’ period.

Shibboleth-based authentication (which provided authenticated access to subscription-based online resources using a university username and password) has been confirmed to be running normally once again.

NTU Single sign-on

Shibboleth – brief outage – 23 October 2018

Head of Discovery and Digital Futures

TO ENABLE SOME essential maintenance, the Shibboleth service (which enables single sign-on for staff and students, using a university username and password) will be ‘at risk’ for this morning, between 07:00 and 09:00.

It is anticipated that the service may be unavailable for a fifteen-minute period at some point during that two-hour window.

A further update will follow once testing has confirmed that the Shibboleth service is fully operational once again.

NTU Single sign-on

New resource: Bloomsbury Fashion Central

Head of Discovery and Digital Futures

Bloomsbury Fashion Central

TITLES IN THE Bloomsbury Fashion Central collection are now discoverable through Library OneSearch, and the platform itself is accessible through the Find Databases service.

Access to all subscribed content on the platform is direct on-campus and by university username and password off-campus.

For its database entry, the resource is described as follows:

Bloomsbury Fashion Central is a digital hub for interdisciplinary research in fashion and dress. It includes major reference works, articles, eBooks, video content, runway and backstage photos from fashion shows, and tens of thousands of images from museums around the world. There are three resources to explore:

The Berg Fashion Library contains over 100 eBooks, more than 13,000 colour images and other reference works.

This is complemented by the Fairchild Books Library, which includes another 150 eBooks on all aspects of fashion.

Finally, the Fashion Photography Archive covers forty years of contemporary fashion history and contains over 750,000 images.

Sample eBook titles in the collection include the following: