The recent off-campus access issues around Science Direct Sign in and redirect problems have now been resolved by the Elsevier technical team.
Using either Sign in option will return a user back to the content rather than the homepage.
Category: Outage and service issues
Box of Broadcasts – scheduled maintenance – 16 August 2017
A scheduled maintenance period for the Box of Broadcasts platform is due on Wednesday 16 August 2017 between 09.30 and 15.00. The provider advises that the service may be at risk during these times.
Science Direct off-campus access issues
The technical team at Elsevier are currently investigating some issues with Science Direct and off-campus access log in errors.
The Sign in option to the top right of the screen will return a user back to the Science Direct home page rather than the content they were trying to access.
Until they resolve this issue, use the Sign in option at the bottom of the summary page of the content you are trying to access. Using this route will avoid the current authentication redirect problem.
SPORTDiscus with Full Text accessible once again
Access to the SPORTDiscus with Full Text service on the EBSCOhost platform, which was confirmed to be temporarily unavailable on Friday (30 June 2017), has now been restored.
Access to SPORTDiscus with Full Text is available once again through Library OneSearch and access to the full-text content of the publications in the collection is available once more through SFX.
SPORTDiscus with Full Text currently inaccessible
Access to the SPORTDiscus with Full Text service on the EBSCOhost platform is currently unavailable to Libraries and Learning Resources’ customers. Requests to either the article level (through SFX) or to the database level (through Library OneSearch) are resolving to the EBSCOhost homepage (which does not list SPORTDiscus with Full Text as an option). A further update will follow once access is confirmed as restored.
Access to Mintel restored
Further to the problems preventing access to the Mintel platform reported earlier this week, access to Mintel is available once more. Access remains direct on-campus and by university username and password from off-campus.
Box of Broadcasts: content accessible; login working normally
Following the work by the Box of Broadcasts (BoB) team to recover access to the BoB platform following the recent outage, the technical issue preventing NTU staff and students from logging in to the service has also now been resolved.
Access to BoB is now available (on-campus, and off-campus [within the UK]) by university username and password.
Resolved: MyiLibrary eBook platform – service problems
The MyiLibrary technical team report that the issues affecting access to eBook content on the MyiLibrary platform reported yesterday have now been resolved. Access to all acquired eBook content on the platform should now be available again for NTU staff and students, on and off campus.
Sage Knowledge eBook Collection: accessible again
Following the interruption in access on the Sage Knowledge eBook Collection reported yesterday, Sage has restored the access to the 4,300 eBook titles in the library’s collection. Access to all subscribed titles in the collection is once again direct on-campus, and by university username and password from off-campus.
The Sage Knowledge platform has improved the handling of deep-linking through institutional login since the library first provided a walkthrough of each step of the process in March 2015. The revised off-campus login process is now as follows:
In the top-right hand corner of the screen, click on the Institution button (see illustration below):
In the pop-up that then loads, do not enter your username or password in the ‘Institutional Login’ boxes, but instead click on the Shibboleth link in the ‘Other Login Options’ section (see illustration below):
On the ‘Shibboleth Login’ page that then loads, select Nottingham Trent University from the drop-down list, to direct the browser to the ‘NTU Single Sign-on’ page (see illustration below).
After logging in successfully, your browser will be returned to the Sage Knowledge eBook platform; and to the same page on which your login request began: in other words, deep-linking to the eBook title level (which was not previously supported for off-campus visitors) now works first time.
Sage Knowledge eBook Collection: access currently unavailable
Access to all 4,300 eBook titles in the library’s Sage Knowledge eBook Collection is currently unavailable due to administrative problems affecting the Sage Knowledge platform.
At present, links from Sage Knowledge eBook titles in Library OneSearch resolve to the Sage Knowledge home page; while searches on the Sage Knowledge platform return results lists in which none of the titles are accessible in full-text.
The library is working with Sage to restore access to these titles as soon as possible, and a further update will follow once access has been restored.
Box of Broadcasts (BoB): service ‘at risk’ 29 September-6 October 2015
The streaming off-air recording service Box of Broadcasts (BoB) will be undergroing a major technical upgrade at the end of September. The service needs to be considered ‘at risk’ between 29 September 2015 and 6 October 2015, while infrastructure changes are implemented. This means that there will be periods when the service is unavailable, or when functionality is temporarily reduced, and other periods of time when the service continues to run normally.
A further update will follow once the upgrade works have been confirmed as completed.
The new BoB platform will offer a number of new features, including the following:
- An improved, responsive web site design that is faster to load; with increased support for iOs devices
- Enhanced customisation and personalisation features
- The option to share BoB playlists with others
- The introduction of ‘related records’ links – which tie together episodes from a series
JSTOR – Shibboleth maintenance – 20-25 August
The technical team at JSTOR advise that beginning today (20 August) they are carrying out some maintenance work on their Shibboleth infrastructure – work that may cause authentication delays for new off-campus visitors to the platform. They report:
Shibboleth users that are logging into JSTOR for the first time (e.g. new accounts) may experience between a 5-30 minute delay in being authenticated. We recommend that if users have this experience, they come back to JSTOR and login again after 30 minutes has past. At that point, they should gain access immediately.
Please note that this only impacts new users. Users that have already logged into JSTOR prior to today should not experience any delay.
It is expected that the work will be completed early next week (by 25 August). Direct on-campus access will not be affected by this work.
eResource updates 
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