A scheduled system maintenance period for the Box of Broadcasts platform will begin Tuesday 28 April 2020 between 14:30 and 16:00. The provider advises that the service should be considered ‘at risk’ during these times.
Category: Outage and service issues
ProQuest platform – temporary off-campus access changes in Find Databases service
DUE TO ONGOING technical problems affecting the Shibboleth environment on the main ProQuest platform, the off-campus authentication method for more than twenty separate resources in the Find Databases service has temporarily been changed to the library’s secure eZproxy server.
Off-site access to databases, such as ASSIA (Applied Social Sciences Index and Abstracts), IBSS (International Bibliography of the Social Sciences) and ProQuest One Literature, continues to be via university username and password.
The ProQuest technical team are working to resolve the problems with their Shibboleth service provider, which have led to failed logins to the main ProQuest platform from off-site.
UPDATE, 21 April: The ProQuest technical team have confirmed that the issue affecting their Shibboleth environment has now been resolved.
Ulrich’s periodicals directory – off-campus access issue resolved
THE TECHNICAL PROBLEM preventing off-campus access to the Ulrich’s periodicals directory from off-campus has now been fully resolved.
Access to the Ulrich’s service is again available through the Find Databases listing for the resource using a university username and password.
As a reminder, the resource is described as follows:
A searchable reference source for information on periodicals, magazines and publishers. Updated weekly.
‘New’ RefWorks maintenance downtime, 21 March 2020
THE ‘NEW’ REFWORKS (v3) service will be unavailable from 09:00 (UK time) on Saturday 21 March 2020 for around four hours, due to essential upgrade work.
The following components of RefWorks will be affected:
- RefWorks v3
- RefWorks Citation Manager
- Write-N-Cite (connection to v3 RefWorks)
- Refworks for Google Docs
Users of RefWorks v3 will be alerted to the upcoming outage period through the in-app notification feature.
Box of Broadcasts – service issues resolved
THE TECHNICAL ISSUES affecting access to the Box of Broadcasts streaming audio-visual service reported earlier today are now confirmed as resolved.
All of Box of Broadcasts’ services should now be available and running normally.
Box of Broadcasts – service outage this morning
THE BOX OF Broadcasts audio-visual streaming service is currently unavailable, as a result of technical problems with the platform’s authentication system.
BoB’s engineering team are aware of, and are working to fix, the problem. A further update will follow once normal operations have been restored.
EBSCOhost – issues affecting off-campus article-level access resolved
THE PROBLEMS AFFECTING off-campus access to article-level content on the EBSCOhost platform reported earlier this week have now been resolved.
Off-campus request from Library OneSearch, or from any other discovery location, now resolve through a two-step process to the NTU Single Sign-on page. Once authentication is complete, off-campus access to article-level material completes successfully.
EBSCOhost – issues with article-level off-campus access from Library OneSearch and SFX
THE LIBRARY IS working with the technical team at EBSCOhost to resolve an issue with article-level access to EBSCOhost content from off-campus locations.
At present, content requests are, in some cases, resolving to an error page displaying an ‘Authentication Error 103’ (see below) following an the attempt to login through the NTU Single Sign-on service.
Database level access to all EBSCOhost content is unaffected. For the time being, the recommended workaround when access article-level EBSCOhost content from off-campus is to access the the required database from the Find Databases service and then locate the required content.
A further update will follow once the issue is confirmed as resolved.
UPDATE: This issue was confirmed as resolved on 27 February 2020.
Box of Broadcasts – scheduled maintenance – 20 February 2020
A scheduled system maintenance period for the Box of Broadcasts platform will begin Thursday 20 February 2020 between 07:00 and 09:00. The provider advises that the service should be considered ‘at risk’ during these times.
Box of Broadcasts – scheduled maintenance – 13 February 2020
A scheduled system maintenance period for the Box of Broadcasts platform will begin Thursday 13 February 2020 between 06:30 and 08:30. The provider advises that the service should be considered ‘at risk’ during these times.
FAME – Currently no access to the platform
ACCESS TO THE FAME platform currently resolves to a “server error message”. The company assures users that they are working to rectify the issue.
ProQuest platform – scheduled maintenance – 9 February 2020
A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 9 February 2020, between 3:00 and 15:00 (UK time).
This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the first six hour period, 3:00 to 9:00 (UK time).
And upon completion of the maintenance window, for an additional six hours from 9:00 to 15:00, automatic citation functionality and MyResearch account access will continue to be unavailable:
- Alexander Street Press
- EBook Central
- RefWorks
- Syndetics solutions
- All databases on the search.proquest.com platform, namely:
- Academic Video Online
- Applied Social Sciences Index & Abstracts (ASSIA) (1987 – current)
- Art, Design & Architecture Collection (1973 – current)
- Art and Architecture Archive (1895 – 2005)
- Australian Education Index (1977 – current)
- Avery Index to Architectural Periodicals (1934 – current)
- British Periodicals (1681 – 1939)
- Country Life Archive (1897 – 2005)
- Digital National Security Archive
- Entertainment Industry Magazine Archive (1880 – 2000)
- ERIC (1966 – current)
- Humanities Index (1962 – current)
- International Bibliography of the Social Sciences (IBSS) (1951 – current)
- MLA International Bibliography (1926 – current)
- Periodicals Archive Online
- PILOTS: Published International Literature On Traumatic Stress (1871 – current)
- ProQuest Central (1970 – current)
- ABI/INFORM Collection (1971 – current)
- Accounting, Tax & Banking Collection (1971 – current)
- Arts & Humanities Database information
- Asian & European Business Collection (1971 – current)
- Australia & New Zealand Database information
- Biology Database (1998 – current)
- Business Market Research Collection (1986 – current)
- Canadian Business & Current Affairs Database information
- Canadian Newsstream information
- Career & Technical Education Database information
- Computing Database (1998 – current)
- Continental Europe Database information
- Criminal Justice Database (1981 – current)
- East & South Asia Database information
- East Europe, Central Europe Database information
- Education Database (1988 – current)
- Family Health Database information
- Global Breaking Newswires information
- Health & Medical Collection information
- Health Management Database information
- India Database (1998 – current)
- International Newsstream information
- Latin America & Iberia Database information
- Library Science Database (1970 – current)
- Linguistics Database information
- Middle East & Africa Database information
- Military Database information
- Nursing & Allied Health Database information
- Political Science Database (1985 – current)
- Psychology Database information
- Public Health Database information
- Publicly Available Content Database information
- Religion Database (1986 – current)
- Research Library information
- Science Database information
- Social Science Database information
- Sociology Database (1985 – current)
- Telecommunications Database (1995 – current)
- Turkey Database information
- UK & Ireland Database information
- US Newsstream (1980 – current)
- ProQuest Dissertations & Theses Global
- PsycARTICLES (1894 – current)
- PsycINFO (1806 – current)
- PsycTESTS
- Sociological Abstracts (1952 – current)
- Social Services Abstracts (1979 – current)
- Sociological Abstracts (1952 – current)
- Trench Journals and Unit Magazines of the First World War (1914 – 1919)
- The Vogue Archive
- The Women’s Wear Daily Archive
eResource updates 
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