Updates on electronic resources from the library of Nottingham Trent University
ACCESS TO WESTLAW from off-campus has been re-enabled in the library’s Find Databases service.
Off-campus access is available once again by university username and password (with access on-campus remaining direct).
The reported problems with the university’s preferred authenticated access route to Westlaw are continuing, but the library has been able to establish an alternative authentication method pending the resolution of these problems.
THE ACCESS PROBLEMS affecting the Lexis Library service, reported on 31 October, are ongoing.
It has been possible this morning to reinstate on-campus access to LexisLibrary (which is now direct from any device connected to the university network); off-campus access is not yet available, but will be reinstated as soon as possible.
THE ACCESS PROBLEMS affecting the Westlaw platform, reported on 31 October, are ongoing.
It has been possible this afternoon to reinstate on-campus access to Westlaw (which is now direct from any device connected to the university network); off-campus access is not yet available, but will be reinstated as soon as possible.
THE LIBRARY IS working with colleagues in Information Systems and external providers to reinstate access to the Box of Broadcasts service, access to which is currently unavailable on-campus and off-campus.
Attempts to log in to the service using a university username and password resolve to an error page.
A further update will follow once access to Box of Broadcasts is confirmed as working normally once more.
THE LIBRARY IS working with colleagues in Information Systems and external providers to reinstate access to the Lexis Library and the Nexis UK platforms, access to which are currently unavailable on-campus and off-campus.
Attempts to log in to either service using a university username and password resolve to an error page.
A further update will follow once access to both Nexis UK and Lexis Library is confirmed as working normally once more.
THE LIBRARY IS working with the technical team at Westlaw to resolve a problem that is currently preventing login to the Westlaw platform.
Access requests from both on-campus and off-campus are currently resolving to an error page. A further update will follow once the issue is confirmed as resolved.
THE SCHEDULED OUTAGE of the Shibboleth service completed this morning within the first hour of the two-hour ‘at risk’ period.
Shibboleth-based authentication (which provided authenticated access to subscription-based online resources using a university username and password) has been confirmed to be running normally once again.
TO ENABLE SOME essential maintenance, the Shibboleth service (which enables single sign-on for staff and students, using a university username and password) will be ‘at risk’ for this morning, between 07:00 and 09:00.
It is anticipated that the service may be unavailable for a fifteen-minute period at some point during that two-hour window.
A further update will follow once testing has confirmed that the Shibboleth service is fully operational once again.
The library is working with the technical team at Gale Cengage to reinstate off-campus access to the databases on the Gale Cengage platform. On-campus access is working normally, but, at present, off-campus access requests, authenticated by university username and password, are failing to complete successfully. A further update will follow once on-campus access has been restored. Affected databases include:
Maintenance work is being carried out on the university’s Single Sign-on service between 07:00 and 08:00 on Thursday 16 November 2017.
The Single Sign-on service should be considered ‘at risk’ during those sixty minutes, but the service should only be unavailable for a 5-10 minute period during that time. The service will be fully operational by 08:00.
The recent off-campus access issues around Science Direct Sign in and redirect problems have now been resolved by the Elsevier technical team.
Using either Sign in option will return a user back to the content rather than the homepage.
The technical team at Elsevier are currently investigating some issues with Science Direct and off-campus access log in errors.
The Sign in option to the top right of the screen will return a user back to the Science Direct home page rather than the content they were trying to access.
Until they resolve this issue, use the Sign in option at the bottom of the summary page of the content you are trying to access. Using this route will avoid the current authentication redirect problem.
eResource updates 
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