A scheduled system maintenance period for the Box of Broadcasts platform will begin Tuesday 2 July 2019 between 07:00 and 09:00. The provider advises that the service should be considered ‘at risk’ during these times.
VLeBooks – migration to new reader com.
During August one of our ebook providers, Askews and Holt, will be launching a new enhanced reader to replace the existing VLEeBooks reader.
Once migrated to the new reader any browser bookmarks for particular titles will no longer work and these will need to be re-accessed via Library OneSearch.
In preparation for the migration any user who wishes to save any notes stored on the current reader will be required to export these by Friday 12th July, otherwise they will be lost.
Any titles stored within ‘My Bookshelves’ also need to be noted for future addition to the new reader as these will not transfer over when migration happens.
The new reader will include many new features such as highlighting, sophisticated note options, improved accessibility and mobile responsiveness.
BoB (Box of Broadcasts) scheduled maintenance
The streaming video service Box of Broadcasts (BoB) has just announced that they will be carrying out some scheduled maintenance work tomorrow Thursday 6th June between 07.00 and 09.00 Hrs. They advise users to consider the service ‘at risk’ during this period.
LexisLibrary – access to News and International Content restored
LexisLibrary have now partially resolved access to the ‘News’ and ‘International Content’ section of the platform both on and off campus.
However, direct access to title level content from within Library OneSearch is still not available when choosing ‘online access’ and results in an ‘unavailable’ page.
We are continuing to work with the Lexis technical team to try and resolve this issue.
Passport – access restored
Following the recent outage across the Euromonitor International network we’ve now received confirmation from their technical team that all the issues have been resolved and access is again restored.
Access to Passport is direct on campus and by university username and password (using Shibboleth) off campus.
Euromonitor have apologised for the length of the disruption and any inconvenience this may have caused.
Passport database currently unavailable
Due to a system outage across the entire Euromonitor International network the Passport system is currently unavailable.
Technical staff at Euromonitor are working to resolve these issues and a further update will follow once access is restored.
Euromonitor apologise for any disruption this may be causing.
WGSN – changes to registration process
As of Wednesday 24 April any new users creating educational WGSN accounts will have to register using their NTU email address ending in either @ntu.ac.uk or @my.ntu.ac.uk.
Any other attempts to register with a non-NTU email domain such as gmail or hotmail will result in a failed registration attempt.
Students and staff that have previously registered with personal email accounts will still be able to access their existing accounts.
Proquest Refworks – scheduled maintenance – 20 April 2019
PROQUEST REFWORKS WILL be conducting scheduled maintenance for approximately 1 hour on 20 April 2019 between 15:00 and 16:00.
They have advised that during this time new Refworks will be offline.
Write-n-Cite will be available offline, but users will not be able to sync their references with Refworks.
All existing references will be maintained and available at the end of the maintenance window.
Construction Information Service – off-campus access restored
THE PREVIOUSLY REPORTED issue preventing off-campus access to the Construction Information Service – off-campus access has now been resolved.
Off-campus access to the service is once again available via university username and password.
Off-campus access links in the Find Databases service to the LACORS and OHSIS databases have also been updated to ensure continuity of access.
Construction Information Service – off-campus access unavailable
THE LIBRARY IS working with the suppliers of the Construction Information Service platform to restore off-campus access to the service. At present off-campus access is unavailable; although on-campus access has not been affected.
A further update will follow once off-campus access to the CIS platform is confirmed to be restored and working normally.
ProQuest eBook platforms – scheduled maintenance – 20 April 2019
A routine maintenance period on the ProQuest eBook platforms is scheduled for Saturday 20 April 2019, between 17:00 and 19:00 (UK time). This means that the following ProQuest eBook platform and service, to which the library subscribes, will be unavailable throughout this two hour period:
- EBook Central
LexisLibrary – access to some content is unavailable
We are currently working with the technical team at LexisLibrary to try and restore access to the News and International Content sections of the platform, which have become unavailable since a recent upgrade.
Attempts to access these sections, either on or off campus, results in an error page.
A further update will follow once the issue is confirmed as resolved.
eResource updates 
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