Resolved – Off-campus access issues for Scopus

The error page users reported last week appears to have been resolved and testing confirms access for both off-campus and on-campus users has been restored.

Screenshot showing Elsevier error page message, indicating something has gone wrong and details of the error message.

Access is now available again through the Scopus Find Databases page.

Off-campus access issues for Scopus

When accessing Scopus using the off-campus link users may see the following page, describing a institutional access error.

Screenshot showing Elsevier error page message, indicating something has gone wrong and details of the error message.

On campus access appears to be unaffected, although attempts to create a personal account may also result in the same error.

We are currently working with Elsevier support to try and resolve this as soon as possible.

Users may be able to access Scopus indirectly, by first logging into Science Direct, then using the Explore Elsevier options at the bottom of the page, selecting Scopus, and then the Sign In option from the main Scopus page.

RESOLVED: Elsevier off-campus access issues

The failure to authenticate for some users when attempting to log into Elsevier resources from off-campus, such as Science Direct and Scopus, has now been resolved.

Science Direct error page after attempted sign in.

Elsevier off-campus access issues

Attempts to log into Elsevier resources from off-campus, such as Science Direct and Scopus, are resulting in an error page.

On campus access remains unaffected.

Science Direct error page after attempted sign in.

We are working with the Elsevier helpdesk to try and resolve this issue.

Elsevier log in issues resolved

Science Direct homepage

The authentication issues that were affecting all the Elsevier products, such as Science Direct, Scopus and Mendeley, have now been reported as fixed by the Elsevier technical team.

If you are still experiencing any error messages they advise to clear both cookies and browser cache before retrying before reporting further.

Elsevier apologise for any inconvenience this outage may have caused.

Elsevier log in issues

Elsevier error page

We are currently aware of an authentication error issue when logging into Elsevier products such as Scopus, Science Direct etc.

Elsevier have identified the issue and their technical team is currently working to resolve it.

New Elsevier eBook titles added

A total of 730 new eBook titles from the library’s Elsevier eBook series and backfiles collections have been added to Library OneSearch in recent weeks. Access to the new titles is direct on-campus and by university username and password from off-campus. A few examples include:

Science Direct

New resource: Elsevier Major Reference Works

Twelve new eBook titles from the Elsevier Major Reference Works collection are now available in Library OneSearch. Access to the titles is direct on-campus and by university username and password from off-campus. The titles are as follows:

Service problems affecting Science Direct and Scopus

An unscheduled service outrage is currently preventing access to all Science Direct and Scopus services. A further update will follow once all services have been recovered.

Science Direct – intermittent SFX linking issues resolved

A problem which was causing intermittent errors on requests from SFX to article content on the Elsevier Science Direct platform has now been resolved.

In some cases, requests were being resolved from SFX to an error page, even though the full-text was discoverable by direct searches on the Science Direct platform.

Requests from Library OneSearch, through SFX, to Science Direct full-text content should all now be resolving normally.

Elsevier Science Direct (Freedom Collection) in SFX

Following an extensive audit of the SFX Knowledge Base by the Serials team, the different publisher entries for the many hundreds of Elsevier full-text journal titles (such as those under Elsevier Science Direct (Academic Press) and Elsevier Science Direct (Excerpta Medica)) have been re-profiled and regrouped under the heading ‘Elsevier Science Direct (Freedom Collection)’ – see example below.

Elsevier Science Direct (Freedom Collection)

Automated routing through an authentication check has been enabled for all titles in this collection (which means that off-campus users will be passed through ‘university username and password’ authentication before being resolved to the full-text journal listing).

SFX listings for journals in the Elsevier backfiles collections and for the Elsevier Economics Handbooks are unaffected by these changes.

New resource: Scopus

Access to Scopus has been enabled in Library OneSearch. Access. is direct on-campus and by university username and password from off-campus. The resource is described as follows:

Scopus is a large and continually updated abstract and citation database of peer-reviewed academic content in the fields of Life Sciences (4,000+ titles), Physical Sciences (7,000+), Health Sciences (6,000+) and Social Sciences and Humanities (5,000+). Not a full-text resources in itself, Scopus provides outbound links to full-text services on other platforms, where these are available. Scopus provides a range of tools to tracks trends, patterns and citation and research impact. For all articles published since 1996, also Scopus provides full details of the references used