Updates on electronic resources from the library of Nottingham Trent University
The login issues to LS:N Global have now been fixed by the LSN:Global technical team.
The NTU membership is being recognised again and access restored.
Access is direct from on-campus and by University username and password off-campus.
LS:N apologise for the disruption this has caused.
The recent off-campus log in issues to WGSN have now been resolved.
Both on and off-campus access options are available again when using the Find Databases page links.
https://llr.ntu.ac.uk/dbaz/dbDetail.php?dbID=254
WGSN apologise for any disruption this outage may have caused.
The LS:N global platform, which is paid for by the School of Art & Design, and available through the library’s Find Databases platform, is currently unavailable both on and off campus.
Attempts to access content will prompt for a membership login.
The School of Art and Design contact is working with LS:N to try and resolve this issuehe recent access issues for LS:N global platform have now been resolved and NTU’s membership is being recognised again.
We are currently investigating reports of off-campus log in issues to WGSN when using the ‘Off-campus access’ option on the Find Databases WGSN page:
https://llr.ntu.ac.uk/dbaz/dbDetail.php?dbID=254
Off-campus login attempts currently result in the following error message.
The ‘On-campus access’ option is still available for users physically at the University campus.
A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 8 January 2023, between 3:00 and 8:00 (UK time).
This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the five-hour period, 3:00 to 8:00 (UK time):
A ROUTINE MAINTENANCE period on the ProQuest platform is scheduled for Sunday 7 January 2024, between 3:00 and 8:00 (UK time).
This means that the following ProQuest databases, eBook platforms and services, to which the library subscribes, will be unavailable throughout the five-hour period, 3:00 to 8:00 (UK time):
A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Monday 11 July 2022 at 20:00. The provider advises that the service should be considered ‘at risk’ during this time.
THE TECHNICAL ISSUES that were preventing authenticated access to Kanopy (reported on 16 June) have now been resolved.
Access to the platform is now available once again through the Find Databases service.
Off-campus institutional log in attempts to Passport are currently resulting in a ‘Bad Request’ error page.
We are working with EuroMonitor support to try and resolve this issue.
On campus access remains unaffected.
UPDATE, 5 July 2022: Affected users should try clearing their browser’s cookies, cache and data to force a new authentication session for this database which should then work.
The library is currently investigating reports of access issues, both on and off campus, for the Kanopy video streaming service.
Log in to Kanopy via the ‘NTUUK’ option is currently leading to an ‘Identity Provider – Unsupported Request’ error message. The problem has been escalated to the supplier.
As part of this process you will also be able to reconfirm or change your account settings including newsletter preferences.
THE TECHNICAL ISSUES that were preventing authenticated access to the Nexis UK database (reported on 31 May) have now been resolved.
Access to the platform is now available once again through the Find Databases service using a university username and password.
eResource updates 
You must be logged in to post a comment.