Category: SFX

IS has confirmed that the network problems affecting on-campus access to external web resources (reported on 3 December and 10 December) have been resolved, following the implementation of several network management changes. Please report to Lib eServices details of any instances where remote access problems continue or reoccur.

eServices have been able to agree with IS new configuration arrangements which will re-enable IP authentication from PCs in the newly re-opened Newton building. The solution requires LLR to register additional IP information with all providers offering IP-based authentication. While this work is being urgently undertaken, it is likely that the re-registration process will not be fully completed until the new year. The advice to NTU staff and students attempting to access electronic resources from locations within Newton continue to be to use the eSearch, SFX and Library Catalogue access routes to these resources (rather than using any previously stored bookmarks). This will ensure that such requests are automatically routed to the appropriate off-campus login screens (wherever necessary) on which staff can login in exactly the same ways as if they were off-site.

Technical issues affecting on-campus access to external web resources, previously reported on 3 December, are continuing to cause significant intermittent problems. As IS’s attempts to isolate the cause of the technical difficulties continue, the advice from eServices remains unchanged:

“If you encounter problems with accessing external web sites, please report details of the issue to the eServices team for us to investigate. We may be able to suggest an alternative means of access to the resource, and will also need to confirm that the problem you are reporting is not caused by an unrelated service issue.”