Updates on electronic resources from the library of Nottingham Trent University
We are currently investigating reports of access issues, both on and off campus, for Nexis UK and we are working with LexisNexis support to try and resolve this.
Attempts to sign in are being met with an authentication error message.
The failure to authenticate for some users when attempting to log into Elsevier resources from off-campus, such as Science Direct and Scopus, has now been resolved.
THE LIBRARY IS working with colleagues in Digital Technologies and the technical support team at RefWorks to reinstate access to version 3 of the RefWorks platform – which is currently unavailable for existing account holders.
At present, attempts to log in to RefWorks v3 resolve to a ‘Start using RefWorks’ page (see illustration below). This is not expected behaviour, and existing users will not be able to complete the ‘one-time reassociation’ process and will find themselves stuck in a loop.
The issue has been logged with RefWorks Support as an urgent case, and an update will follow once access has been reinstated.
Access to the legacy RefWorks v2 platform is currently unaffected.
UPDATE, 27 May 2022: Affected staff and students can reset their RefWorks account (in order to log in successfully using their university username and password) by following these instructions.
THE ISSUES AFFECTING authenticated access to some front-facing library services and platforms (reported earlier today) have now been resolved.
Access to all publisher sites and resources reliant on eZproxy authentication for off-campus access has been reinstated. Authenticated access to the Worktribe research management application is also available once again.
THE DIGITAL TECHNOLOGIES team has this morning deployed some planned updates to the university’s authentication environment which have caused temporary interruptions in access to some services.
Resources which rely on eZproxy authentication for off-campus access are currently unavailable (with requests resulting in an error message). Access to the Worktribe research management system is similarly affected.
The impacted platforms and services are those that have a unique, customised integration with the university’s authentication environment – so library resources that rely on standard Shibboleth-based Single Sign-on are continuing to work normally.
The DT and library teams are working with third-party suppliers to reinstate access to the affected platforms and applications as soon as possible.
A further update will follow once these issues have been resolved.
Attempts from NTU users to access CIS (Construction Information Service) are currenty resulting in an error message.
We are working with the service provider to resolve this issue as soon as possible.
Attempts to log into Elsevier resources from off-campus, such as Science Direct and Scopus, are resulting in an error page.
On campus access remains unaffected.
We are working with the Elsevier helpdesk to try and resolve this issue.
A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Tuesday 5 April 2022 at 07:00. The provider advises that the service should be considered ‘at risk’ during this time.
ATTEMPTS TO LOG in to both Westlaw and Practical Law continue to resolve to an error page for some users indicating the absence of a ‘valid registration key’.
If you experience this error please report it to the library at libinfodirect@ntu.ac.uk so steps can be taken to enable access.
The library continues to work with Thomson Reuters to resolve this technical issue.
A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Tuesday 19 October 2021 at 06:00. The provider advises that the service should be considered ‘at risk’ during this time.
A scheduled system maintenance period for the Box of Broadcasts (BoB) platform will begin Thursday 14 October 2021 at 07:00. The provider advises that the service should be considered ‘at risk’ during this time.
THE TECHNICAL ISSUES preventing login requests submitted through the NTU Single Sign-on service from resolving correctly reported earlier have now been resolved.
Although the service will not return to full capacity for several hours, it is already possible to log in to the full range of available library resources and services (which rely on SSO) using an NTU university username and password.
eResource updates 
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