Academia Portal Surveyors’ Channel

We’d received reports that some users were experiencing problems trying to launch videos on the Surveyors’ Channel (accessed via Academia Portal), in particular getting error message “Sorry, that section of the video is not available to 7-Day Trial users”. After checking with in2itive, the service providers, it appeared that some users had been incorrectly assigned a status of ‘Trial User’ which had caused the access restriction. In2itive, have now fixed the problem and assigned the status of ‘Full User’ for all existing and for any newly created accounts. For information, authentication is via Athens.