Athens authentication ‘network failure’ error message: Response from Eduserv

The problem reported at the end of last week, whereby some users experienced error messages “temporary network failure” followed by “No return URL specified” when trying to access Athens Authenticated eResources, has been investigated by Eduserv but unfortunately they are unable to replicate the problem and have not received reports from any other site. As a result we’ve agreed to close the call and accept that this may have been a temporary network glitch. However, if you do experience a further reoccurrence, then please report it to eServices, along with details of the Athens ID you were using, the eResource being accessed plus date and time. That way Eduserv can carry out a detailed analysis of their connection logs.