RefWorks service issue – 26 March 2015

Customer Services were alerted to issues affecting RefWorks services yesterday evening (26 March) shortly after 19:00. These included slow response times, page time-outs and browser errors.

On- campus use of RefWorks was particularly high at the time, due to assignment submission deadlines.

The RefWorks technical team in the US were able to identify and rectify the problem, and confirmed full recovery of services before 20:40.