An intermittent problem is affecting the Verdict Research database, which is sometimes causing login requests to fail when another user is already logged in to the service. When this happens, the following error message displays:
The login was unsuccessful: The user name given is in use elsewhere
Technicians at Verdict Research are working on a permanent solution to the problem, which they hope to have in place in the next few weeks. In the meantime additional usernames are being created for LLR (using the same password) which can be used as alternatives when the original username is rejected. These will be available on the Other Passwords page as soon as possible, and – ahead of that – on direct request from eServices.