As colleagues will be aware, access to online resources that are Shibboleth enabled is by university username and password. An enhancement to the login service that has now gone live means that if a customer inadvertently adds an ADS\ prefix to their username, the system will automatically strip this out and allow the customer’s login to proceed normally without generating an error (e.g. ADS\N0101010 will be converted to N0101010). The same process works if the customer incorrectly enters the unwanted ADS with a forward slash as well (e.g. ADS/N0101010 will be converted to N0101010).
This enhancement should reduce the instance of rejected logins, whilst operating as a discrete behind-the-scenes process. The instruction to customers remains unchanged: “Login using your university username and password”.