RefWorks – service issues

RefWorks experienced a further brief loss of service on 5 November (following the earlier reported outage on 3 November). eServices has been in contact with RefWorks support in Germany and the US, and provided debugging information about NTU’s loss of connectivity. If you experience any future loss of access to the service during the remainder of 2009, please contact Lib eServices with details of the date and time when connection to the service was unavailable.