LLR is working with IS to resolve issues affecting on-campus access to electronic resources from the first staff offices to be occupied in the newly re-opened Newton building. Because of the way that Newton PCs have been registered on the NTU network, external web connections from these PCs are not recognised as coming from Nottingham Trent University locations. This is because the IPs of these PCs are outside the normal IP-range of the university. This means that academic staff accessing electronic library subscription services which use IP authentication are not automatically logged in, and are effectively treated as being ‘off-campus’.
While LLR works to secure a resolution to this problem, the advice to NTU staff attempting to access electronic resources from locations within Newton is to use the eSearch, SFX and Library Catalogue access routes to these resources (rather than using any previously stored bookmarks). This will ensure that such requests are automatically routed to the appropriate off-campus login screens (wherever possible) on which staff can login in exactly the same ways as if they were off-site.
Further updates will follow as a resolution to this issue is progressed.